Hello everyone,
Pagebuilder no longer recognizes the license number and does not allow any further processing. What can I do? I use Pagebuilder 3.8.3 and Joomla 3.10.5 Thank you for your help.
Staff replied
SP Page Builder
Pagebuilder will not accept license number for processing
8 replies
Rashida Rahman Staff
Hi there!
Sorry for your issue.
Would you please share a screencast showing the whole scenario what is not working and if there is any error statement exists?
Best Regards
AK Asked this
4 years ago
· edited
There is no error message. As if the license key were no longer valid, no further editing is allowed. I am happy to provide information. Only without an error message I do not know what information I should provide.
When installing a layout for a new page, the message "Invalid License Key" appears as a red popup.
Rashida Rahman Staff
Would you please give me your email address here?
AK Asked this
4 years ago
· edited
revised content
Rashida Rahman Staff
4 years ago
· edited
Hello,
I have spelled it as: [email protected]
But this email address doesn't have an account with us. https://prnt.sc/26j6d0u
Would you please check and give me your email address which is associated with your JoomShaper account?
Best Regards
AK Asked this
4 years ago
· edited
I found the solution:
Mail and license-key must match in the joomla configuration under page builder. No different email address may be entered.
Rashida Rahman Staff
Yes, you are right!
You have to put the email address and license key both associated with your JoomShaper account.
Glad that you have made it!
Best Regards
Rashida Rahman Staff
Hi,
Kindly accept the most useful answer in order to close the post.
Thanks
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