Adding an image crashes Pagebuilder - Forum | JoomShaper
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Adding an image crashes Pagebuilder

Asked by Paul Blacknell 4 years ago Last activity 4 years ago

I have PB3 installed 3.8.3 on a new Joomla 4.0.6 install.

End user is creating an article (integration to PB3 enabled)
Clicks New Row (2x2(
Clicks add Addon - selects Image
When he clicks Choose Image it crashes and all edits are lost.

When I changed his groups to Administrator it works

Something is wrong with permissions for PB3

15 replies

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Paul Frankowski Senior Staff
4 years ago · edited

Hi Paul,

  1. link which you shared have WordPress not Joomla.
  2. Make a test, switch template to Cassiopeia, make it default for 90sec and test addon again.
    If it would work there, it means that your template overidden our addons using old code(!)
  3. Do you have problem on front-end or back-end editor - please check both.
  4. Check also Permissions set in Joomla Media, maybe Manager(?) do not have access.
  5. What Text editor is used TinyMCE or JCE?
Paul Blacknell Asked this
4 years ago

The link I sent was to the registered website but actually this is wrong. Now I can't delete it.

I changed back to Cassiopeia

No change is behaviour.

Note - I am editing the template from the admin backend (not front end) so this isn't using Helix3 anyway.

Paul Frankowski Senior Staff
4 years ago

Can you make a short video first with issue etc. and share link

Paul Blacknell Asked this
4 years ago

see attached

Paul Frankowski Senior Staff
4 years ago

Thanks, it was short clip but OK.
So you are telling me that all users with rights BELOW administrator cannot upload any image, right?

Paul Frankowski Senior Staff
4 years ago

BTW
I also made a test on my own site: SPPB 3.8.3 + Joomla 4.0.6 + user Manager with access to SPPB in admin area,

  1. Pages (SPPB) - OK, I was able
  2. Articles (SPPB integration) - OK, also no problems, I tested 3 addons that use images
Paul Blacknell Asked this
4 years ago

Correct.

I have one user who found the problem and when I added Admin it went away. Another identical user is the one I demoed.

Paul Blacknell Asked this
4 years ago

See below

Paul Frankowski Senior Staff
4 years ago

Are you sure that Tyk**** is for both fields of htaccess login screen?
I cannot get in.

Paul Blacknell Asked this
4 years ago

No. The 2 words are uname/pwd in both cases. The form got rid of new lines

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