Blank Page When Using Joomla Module Addon - Question | JoomShaper
SP Page Builder 6 is Here! Learn More →

Blank Page When Using Joomla Module Addon

F

Francois

SP Page Builder 4 years ago

Hi, I have an issue with the Joomla module addon. Whenever I use it; with module or module position and whatever the module and position (tried a bunch of them), the whole page turn blank on the front end online site. The preview also shows a blank page. It's only occuring when the page is linked to a menu item (online then). Otherwise the page builder preview works. The website turns back to normal as soon as I hide the addon.

Anybody have a clue ?

Thanks,

System up to date : Joomla 3.9.24. Page Builder pro 3.7.9

0
8 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #5098

I have checked this URL but no problem found.

0
F
Francois
Accepted Answer
4 years ago #6767

Hi Toufiq, I still have the problem but I found out only I have it. It still generates the same blank page on my firefox (the one I mainly use) but it works on chrome and firefox when used in another computer. I use the same firefox account with shared parameters across all platforms. Meanwhile I put it online : https://www.theatre14.fr/index.php/universite-populaire Do you know what the problem could be ? Thanks

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #6808

If you share a screenshot about your problem width the difference. Then it would be very good to understand your problem. Thanks

0
F
Francois
Accepted Answer
4 years ago #6860

Well my problem is a blank page on firefox, so compared with chrome, it shows as following screeshot https://www.theatre14.fr/images/screenshot.jpg

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #7153

Hi there, I have checked my end with the firefox browser and no problem found.

https://prnt.sc/zy2kxb

-Thanks

0
Pavel
Pavel
Accepted Answer
4 years ago #7163

Well my problem is a blank page on firefox, so compared with chrome, it shows as following screeshot

Hi. I checked your page. This problem happens from time to time. If I reload it after getting a blank page, the content appears. In this regard, I have an assumption. Save the Html Row addon containing the youtube video (so you can restore this). Remove this addon from the page and check. It looks like the problem comes from youtube embed code.

0
F
Francois
Accepted Answer
4 years ago #7326

Hi Pavel, Thanks for your answer. It didn't do the trick. I still have a blank page after deleting the embeded video. The only way fo the page to load content in my firefox is to delete or disable any Joomla module add-on or other addon containing one (Tabs in this case).

Toufiq, i see you're using a mac, could it make a difference ? I recently had this kind of issue using a css customed horizontal navbar. Didn't show in firefox on a mac as it automatically hides it by defaut in system preferences (and moz doesn't use webkit).

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 4 years ago #7411

Hi there, Thanks for getting back. Will you please capture a screencast video of full scenario? It would be good to understand your issue. Thanks

0