EasyStore Brands & Categories Showing Blank Pages In Joomla 5 / SPPB 5 - Question | JoomShaper

EasyStore Brands & Categories Showing Blank Pages In Joomla 5 / SPPB 5

BP

Bruce Paine

EasyStore 1 day ago

Software Versions:

  • Joomla: 5.x
  • SP Page Builder Pro: 5.x (Latest Version)
  • Site template: shaper_helixultimate
  • EasyStore: Latest Version
  • Environment: Local MAMP (PHP 8.1+)

Joomla 5.4.3 EasyStore 1.7.7 PHP 8.3.14

The Issue:

I am a new user of the full JoomShaper suite.

I have been using SP Page Builder Pro since early 2023 and have recently installed EasyStore for development.

In my initial testing of EasyStore within my Joomla 5 environment, I had the EasyStore brand product listing working perfectly as well as two EasyStore category menu items.

I have successfully configured my "Collections" using the Dynamic Layout sidebar in SPPB. I have a menu item which lists products for a specific collection which is working OK.

Symptoms: As soon as I saved the SPPB "Collections" page, the Brand and category product listings stopped working. When I click on a brand, the products are not listed - just the page header, menu items and page footer. The content area is not being filled.

The Brand List page (index) works and shows logos. However, when clicking a specific Brand (which has 5 active, published products), the resulting page is completely blank. The browser inspector shows the component area is empty.

Observations:

If I switch the site template to Cassiopeia, the products appear perfectly. This confirms the database, products, and assignments are correct.

In the SPPB > EasyStore sidebar, there are options for "Storefront", "Product", and "Collections", but Category and Brand options are missing.

In my working "Collections" layout, I discovered that I must manually nest Title/Price/Thumbnail elements inside the Product List addon to see data.

The Problem: Because there is no "Dynamic Layout" option for Brands or Categories in the sidebar, I cannot apply this "nesting" fix to those views. It appears the JoomShaper template is "hijacking" the view but providing no default output.

Note: I have tried reinstalling EasyStore and SP Page Builder Pro, in case it restores some missing functionality. However, the situation has not changed.

Request:

Since this is a local MAMP installation, I cannot provide administrative access. However, given that this appears to be a structural/routing issue in SPPB 5, is there a known workaround to force the Brand/Category views to render, or a specific plugin/setting I am missing?

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2 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 16 hours ago #220760

Hello Bruce Paine,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost.

Best regards

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BP
Bruce Paine
Accepted Answer
14 hours ago #220769

Hello Ofi Khan,

Thank you for your reply and offer to assist.

I have shared an Akeeba Backup exported zip via WeTransfer.

Please let me know if there are any problems accessing the zip.

Some further details:

  1. You will notice a persistent error message "[Joomlashack Extension Support] Joomlashack Framework not found". This relates to "Smartslider 3". Despite the message, everything appears to be working. I do not believe it is related to the problem with EasyStore menu items.

  2. The products appear with very large thumbnail images. It is not ideal and I suppose it will require some adjustment using Custom CSS.

I welcome your opinion regarding those points.

Kind regards,

Bruce

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