Solved SP Page Builder

HTML5 AddOn dont work

Asked by merique 4 years ago Last activity 4 years ago

hello everybody.

we have 2 websites, both made with Helix Ultimate and Pagebuilder.

The first one ist our own agency website www.dsn71.com
and the other is https://www.pure-white-food.de/

On the startpage of dsn71 we put two scripts from elfsight via Pagebuilder HTML5 Add-On and it works fine.
One is Instagram Feed and the other Google Ratings .

We put the same (Instagram, Google Rating) scripts into pure white webpage. but they wont shown on the startpage. I tried to find a solution. Deleted all custom CSS in Pure White Website to check if this is the problem. Nothing happend.

We put the elfsight s cript also into http://fcwilmersdorf.de/ and there it works also fine.
It´s just a problem on pure-white-food.

Can you please help me?

kindly, Merrick

Accepted answer

Marked as the solution

Paul Frankowski Senior Staff

4 years ago · edited

Hi Merrick,

Raw HTML addon is/was only for raw HTML code,
but if you have RSFirewall it may damage all iframe and script code used by you on the website, it's a very popular issue.
Just check RSJoomla documentation, even we mentioned about this in Helix documentation.

I am more than sure that you have this same case.

UPDATE

Checked your page sourcecode and indeed I have right.

Private advice as user of firewall, add your all IP used by you and client to RSFirewall white list and correct code.
And as I you see SP Page Builder addon is fully OK also this time.

2 more replies

merique Asked this

4 years ago

Thank you Paul.
Once again best support ever. You make my day. Now it works.

Paul Frankowski Senior Staff

4 years ago

I use RSFirewall since I guess Joomla 1.5 so I know all the tricks ;)

Thanks