Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

Note: Please share an screencast video about the full scenario.

-Thanks

Hi You can access the admin portal here: https://www.hubscher.myhostpoint.ch/administrator (will be transfered to "www.traffic-jam.ch", when it is finished) Login-data in the "hidden content" field.

Video "Edit-not-possible.mp4" shows the box that disappears, as soon as the edit pencil icon is clicked. Video "Change_not_saved.mp4" shows another module, that can be edited, but the changes disappear after the "save" button is clicked. Both videos can be found under: Components -> SP Page Builder Pro --> Media https://www.hubscher.myhostpoint.ch/administrator/index.php?option=com_sppagebuilder&view=media

Thank you!

Initial solution is use front end editing of module. We will fix it next update. Thanks

Following this thread as we have the same issue.

i have the same issue.

now my page already load and blank page

Already, I have added on our working board. Thanks

Unfortunately, front end editing of this module is not possible. When I hover over the text I want to change in the frontend edit-mode, a pop-up box says "Edit Module Footer Contact Info Position: Bottom 2"

We will release it soon. Thanks

Added a pacth on your site. Please check now. Thanks

Hi Editing is possible again, but changes are still not saved. After clicking the pencil icon, I can now edit the content of the module. When I click the green checkbox, the edit pop-up is closed. After clicking the "Save" button and then clicking on the pencil again, the old content before the edit is shown. You can see that behaviour in "Change_not_saved.mp4" on the media page https://www.hubscher.myhostpoint.ch/administrator/index.php?option=com_sppagebuilder&view=media

I have the same problems with the latest version of pagebuilder pro. Content disapears, Article slider crashes when I click on "show all", no text entry possible in accordeon, if you klick on the pencil the box disapears.

its a real pain to work like this

I have informed our team again. Give me time. Thanks

Hi Toufiq,

Can you give us an estimate on when the fix will be released?

Thanks.

Initial solution is here

Download this file and replace on this file location.

modules/mod_sppagebuilder/fields/pagebuilder.php

pagebuilder.php.zip

Thanks for the fix!

Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

Hi Toufiq For me, the problem is still NOT solved- I replaced the pagebuilder.php as you mentioned above. Changes are still NOT saved. Please see this screencast, where you can clearly see the problem: https://www.youtube.com/watch?v=VQ8N4G-vTA0

@René Hübscher please check again. Thanks

Tried again: still not working. Same behaviour on modules "Footer Contact Infos", "Footer Address"...

We are trying to release it today. I hope 3.8.6 version will fix your issue. Thanks

I have 3.8.6 installed and it did NOT fix the issue! Please help, I should publish the new website shortly. You have the login credentials to the site, please try it your self. Please check this video, so you can exactely see what the problem is: https://www.youtube.com/watch?v=VQ8N4G-vTA0

I have added text and saved the module. But, no issue found. Thanks

Your answer brought me to an idea: I tried it with another browser (Edge instead of Safari), and there it works! Obviously, it's an incompatibility with the Safari browser. So for me the problem is solved, as I can edit the content with another browser. But would be helpful anyway, if you pass this information to your development crew. Thanks for your help!

Please clean your browser cache and check again. Thanks

Hello I tried to access the Page Templates and Blocks there is nothing !!!

Please see https://nimb.ws/TeH83v

We are working on our server. Please give us time. Thanks

Any update???

I cleared the Safari browser cache, still the same behaviour. But works with Chrome and also with Edge browser.

Page Template & section is live. Please check and let me know. Thanks

What is the meaning of "page template & section is live"? Do I have to update something? how? Just checked: in Safari the changes are still not saved.

What is the meaning of "page template & section is live"? Do I have to update something? how? Just checked: in Safari the changes are still not saved.

Can you share an screencast video?