I tried to update some content of the module "Information" within a SP sitebuilder Module in "Site Modules". As soon as I click the pencil icon to edit the add on, the whole row dissapears. No Edit dialog appears.
Can I upload a screenshot to show you what happens?
Staff replied
SP Page Builder
Edit disappears as soon as pencil is clicked (PageBuilder Module in Rythm template)
32 replies
Toufiq Senior Staff
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.
Note: Please share an screencast video about the full scenario.
-Thanks
René Hübscher Asked this
Hi
You can access the admin portal here:
https://www.hubscher.myhostpoint.ch/administrator
(will be transfered to "www.traffic-jam.ch", when it is finished)
Login-data in the "hidden content" field.
Video "Edit-not-possible.mp4" shows the box that disappears, as soon as the edit pencil icon is clicked.
Video "Change_not_saved.mp4" shows another module, that can be edited, but the changes disappear after the "save" button is clicked.
Both videos can be found under:
Components -> SP Page Builder Pro --> Media
https://www.hubscher.myhostpoint.ch/administrator/index.php?option=com_sppagebuilder&view=media
Thank you!
Toufiq Senior Staff
Initial solution is use front end editing of module. We will fix it next update. Thanks
Maurice Molenaar
Following this thread as we have the same issue.
Mohd Kamaruzaman Bin Shafie
i have the same issue.
now my page already load and blank page
Toufiq Senior Staff
Already, I have added on our working board. Thanks
René Hübscher Asked this
Unfortunately, front end editing of this module is not possible. When I hover over the text I want to change in the frontend edit-mode, a pop-up box says "Edit Module Footer Contact Info Position: Bottom 2"
Toufiq Senior Staff
We will release it soon. Thanks
Toufiq Senior Staff
Added a pacth on your site. Please check now. Thanks
René Hübscher Asked this
Hi
Editing is possible again, but changes are still not saved.
After clicking the pencil icon, I can now edit the content of the module. When I click the green checkbox, the edit pop-up is closed. After clicking the "Save" button and then clicking on the pencil again, the old content before the edit is shown. You can see that behaviour in "Change_not_saved.mp4" on the media page https://www.hubscher.myhostpoint.ch/administrator/index.php?option=com_sppagebuilder&view=media
joflatz
I have the same problems with the latest version of pagebuilder pro.
Content disapears, Article slider crashes when I click on "show all", no text entry possible in accordeon,
if you klick on the pencil the box disapears.
its a real pain to work like this
Toufiq Senior Staff
I have informed our team again. Give me time. Thanks
Maurice Molenaar
Hi Toufiq,
Can you give us an estimate on when the fix will be released?
Thanks.
Toufiq Senior Staff
Initial solution is here
Download this file and replace on this file location.
modules/mod_sppagebuilder/fields/pagebuilder.php
Maurice Molenaar
Thanks for the fix!
Toufiq Senior Staff
Will you please spend some to write a review about our product and support quality?
René Hübscher Asked this
4 years ago
· edited
Hi Toufiq
For me, the problem is still NOT solved- I replaced the pagebuilder.php as you mentioned above. Changes are still NOT saved. Please see this screencast, where you can clearly see the problem:
https://www.youtube.com/watch?v=VQ8N4G-vTA0
Toufiq Senior Staff
@René Hübscher please check again. Thanks
René Hübscher Asked this
Tried again: still not working. Same behaviour on modules "Footer Contact Infos", "Footer Address"...
Toufiq Senior Staff
We are trying to release it today. I hope 3.8.6 version will fix your issue. Thanks
René Hübscher Asked this
4 years ago
· edited
I have 3.8.6 installed and it did NOT fix the issue! Please help, I should publish the new website shortly.
You have the login credentials to the site, please try it your self.
Please check this video, so you can exactely see what the problem is:
https://www.youtube.com/watch?v=VQ8N4G-vTA0
Toufiq Senior Staff
I have added text and saved the module. But, no issue found. Thanks
René Hübscher Asked this
Your answer brought me to an idea: I tried it with another browser (Edge instead of Safari), and there it works! Obviously, it's an incompatibility with the Safari browser. So for me the problem is solved, as I can edit the content with another browser. But would be helpful anyway, if you pass this information to your development crew.
Thanks for your help!
Toufiq Senior Staff
Please clean your browser cache and check again. Thanks
Ghada Zoubi
Hello
I tried to access the Page Templates and Blocks there is nothing !!!
Ghada Zoubi
Please see https://nimb.ws/TeH83v
Toufiq Senior Staff
We are working on our server. Please give us time. Thanks
Ghada Zoubi
Any update???
René Hübscher Asked this
I cleared the Safari browser cache, still the same behaviour. But works with Chrome and also with Edge browser.
Toufiq Senior Staff
Page Template & section is live. Please check and let me know. Thanks
René Hübscher Asked this
What is the meaning of "page template & section is live"? Do I have to update something? how?
Just checked: in Safari the changes are still not saved.
Toufiq Senior Staff
What is the meaning of "page template & section is live"? Do I have to update something? how? Just checked: in Safari the changes are still not saved.
Can you share an screencast video?
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