URGENT Upgrade To 3.8.5 Breaks When Adding Or Editing Certain Addons - Question | JoomShaper
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URGENT Upgrade To 3.8.5 Breaks When Adding Or Editing Certain Addons

CE

Chris Elliott

SP Page Builder 3 years ago

Following update to SPPBPro 3.8.5 (downloaded from Joomshaper), adding Addons fails with no error codes when attempting to add certain addons.

  1. Create Article and use SPPB as the editor or an SPPPB Module
  2. Add a Row
  3. Add any of these Addons or edit existing addons as follows:
  • {Alert}
  • {Animated Header}
  • {Article Scroller}
  • {Button}
  • {Countdown}
  • {Feature Box}
  • {Heading}
  • {Image Content}
  • {Image Layouts}
  • {Image Overlay}
  • {Navigation}
  • {Person}
  • {Pie Progress}
  • {Price List}
  • {Pricing Table}
  • {Testimonials}
  • {Testimonials Pro}
  • {Text Block}

When adding or editing any of the above, all SPPB existing rows disappear from the page leaving only the:

ADD SECTION | IMPORT | EXPORT | PAGE TEMPLATES | UNDO row.

This is unacceptable!

What have you done and how does this get fixed URGENTLY?

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2 Answers
CE
Chris Elliott
Accepted Answer
3 years ago #60441

A follow up that you need to document.

Clearing all COOKIES resolves this issue as far as I can tell.

The issue though is that this is not documented as part of the upgrade and is not normally needed at all.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 3 years ago #60443

Hi,

Thanks for sharing your experience with us, and sorry for your issue. Will let our team know about it.

Glad that the issue is sorted now:)

Best Regards

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