Awaiting an answer SP Page Builder

Sections not working

Asked by Ronny Ko 4 years ago Last activity 4 years ago

I cannot load sections in Sp Page Builder.

I took a video recording to show you

https://recordit.co/Px9fEtpt9U

Can you please help me fix?

8 replies

Mehtaz Afsana Borsha Staff

4 years ago

First you have to make sure that you have SP Page builder Pro.
After that you have to active it.Input your email and license key to SP Page Builder -> Pages -> Option (on the right) -> License & Update (input your email and license key) -> Save and Close.Your License Key is located in your Dashboard.
Then Clear Joomla and Browser cache and check.

-Regards.

Ronny Ko Asked this

4 years ago

have you checked before replying? another solutions after you've taken a look at the site, please.

Mehtaz Afsana Borsha Staff

4 years ago

Please try one thing,

Disable mod_security from your hosting. And let me know is this working or not.

Paul Frankowski Senior Staff

4 years ago

Ronny, please read tip #12 from: https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/troubleshooting#i-cannot-load-page-templates-and-or-sections-library-or-use-front-end-editor-span-class-h4-br-span

Those resourses are loaded from our server, and somehow it's locked on your side, not ours.

Ronny Ko Asked this

4 years ago · edited

Paul,

I have tried tip#12. It is still present. Having said that, when I deploy a brand new Docker container (unmodified in any way whatsoever), page templates loads perfectly. It is the official Joomla container YML from GitOps.

The next test, was I took a backup and deployed it on said new Joomla Docker container and the error returns, whereas it was not there when it was a "virgin" install and prior to retoring the Akeeba backup.

This leads me to believe that it's a configuration issue in SP. Can you please feel free to go into the site to see for yourself? and may be you can produce a fix once and for all?

I've prepared a short video to show you what the console is saying.

https://recordit.co/7aUEoyWPrp

Paul Frankowski Senior Staff

4 years ago

Can you record video when it works and when is not. It may help us to find our a reason.

Ronny Ko Asked this

4 years ago

are you suggesting to show you the new Joomla installation showing SP working?

Ronny Ko Asked this

4 years ago

Here are two videos.

Deploying a new Joomla instance in Docker.
https://recordit.co/4RHVyPsczh
Installing SP in said new Joomla install
http://recordit.co/lQElZRv0W2

As reported, a brand new install of Joomla + SP works prefectly.