HTTP 500 logging into Admin Backend - Forum | JoomShaper
Staff replied SP Page Builder

HTTP 500 logging into Admin Backend

Asked by Kelly Kamm 4 years ago Last activity 4 years ago

Hello,

Ever since we upgraded to the latest version of SP Page Builder and updated to Joomla 4.1.0 we have noticed that anyone in any group below Superuser (such as Administrator or Manager) is unable to login to the backend. It gives them an HTTP Error 500 internal server error. We were successfully able to reproduce this issue and fix it on our test server by removing SP Page Builder. We need SP Page Builder functional on our production server and cannot remove it. Please advise.

Joomla 4.1.0, SP Page Builder 3.8.6

Thanks!

10 replies

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Kelly Kamm Asked this
4 years ago

Hello,

I have reviewed these suggestions, and unfortunately they did not solve the issue. This issue only recently occured after we completed some updates. We have tried various file permissions, checked the PHP version, etc and were unable to resolve it that way. Let me know.

Thanks!

Kelly Kamm Asked this
4 years ago

Hello,

I have provided admin access in the hidden content as this is an important issue to us.

Thanks!

Toufiq Senior Staff
4 years ago

@Nagesh Hatti Username and password do not match or you do not have an account yet.

Kelly Kamm Asked this
4 years ago

@Toufiq, please retry. I just tried both logins and was successful.

Toufiq Senior Staff
4 years ago

I have checked again and no success.

Kelly Kamm Asked this
4 years ago

@Toufiq I have made you a new user account. Please see the attached.

Toufiq Senior Staff
4 years ago

Now everything works fine. Administrator login works and page builder also works fine. So, what is your main issue?

Kelly Kamm Asked this
4 years ago

Yes, that login works fine because it has Superuser permissions. If you use the testing login I provided above it doesn't work - because it just has Administrator permissions. Anyone who logins with permissions below Superuser gets an HTTP 500 error and cannot access the admin dashboard or SP page builder.

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