Hello Exacta Group

I have found the frontend editing working fine. Please share the specific page link to check. Also it would be helpful if you could share a screencast of the issue. Upload the screencast to any drive and share links here to check. You can use the hidden content box to share it privately.

Best regards

Hi Ofi

thank you for your answer, please try to edit the Tech page and let me know if it works: try to go in editing mode, adding blocks, sections and modify them.... And let me know,

thank you

Regards

By the way we still see a white page in editing mode. I dont know why. I've tried to erase the server cache too but nothing. I've shared the link (tech page > frontend editing) in the hidden content. I hope you can help understand what's happening

Thank you, Dave Exacta Gropu

...any news for us? We are facing the same behaviour of the builder.

Apology for the delay. I need further investigation. It could be related to your server. Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost.

Hi Ofi,

could you please tell me which options of the server could interfere with the development with the builder? Sprry but I can't share a backup copy of the website, I can set a SuperAdmin account for you (as we did) and let you do your work on our installation...moreover I think you could identify the problem faster if you try our experience, I mean, if you work on our server.

Some further info: the website you are checking, is hosted by Siteground (maybe there are problems already known with this farm...?)

We can't work with this tool since days, I hopw we can find a solution.

Is that ok? Could you continue checking the website on our installation?

Regards, Dave

Good Morning Ofi, ...any news for us?

Regards, Dave - Exacta Group

I've just made a test and something works, something don't.

I was able to modify an exisisting block in the page, but I was not able to add a new one. And sometimes when I try to add something new to the page, the page looses all the published blocks.

Thank you for supporting.

Dave

Thanks Ofi!

I will check tomorrow morning and let you know.

Thank you for your support.

Regards Dave - Exacta Group

You are welcome. Please accept the answer if your issue is solved. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.

Hi Ofi,

It seems you've found the right solution, I'm working without problems :)

Thank you

Dave Exacta Group

Sorry Ofi, maybe I've talked too early.

Are you able to add block to this page? I'm not...

Could you please check and let me know?+

Thanks, Dave

It is okay, Dave. Please activate your Email Address and License Key in SP Page Builder configuration settings.

https://prnt.sc/gdSyu6ubHfaW

Thank You Ofi,

it seems the problem was in the configuratio, I didn't think to insert the license key again.

Thanks, Regards

Dave Exacta Group

You are welcome. Yes, this option is only available to Pro users. This is why license activation is important. Hopefully, your issues are solved now.