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Solved SP Page Builder

Page Builder doesn t work

Asked by PartnerSolution 4 years ago Last activity 4 years ago

2nd UPDATE: now the editing mode seems to work, but if you try to modify the sections (the column in example), all the blocks in the page disappear.

UPDATE: now the builder shows a withe page in editing mode.

Hi,

is there a known problem with the builder today? Because something works and somethnig not.

When you are editing a page, suddenly all the blocks disappeared and I have to exit the frontend editing without saving the page and rebuild everything.

Sometimes it is impossible to drag n drop block in the page.

What is happening?

Regards
Dave

Accepted answer

Marked as the solution
Ofi Khan Staff
4 years ago

Good afternoon here!

Sorry for taking long time. I have found the issue. It is System - JA Google Map plugin. After I disable the plugin, then I can edit the Tech page. Currently, this plugin is disabled.

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Ofi Khan Staff
4 years ago

Hello Exacta Group

I have found the frontend editing working fine. Please share the specific page link to check. Also it would be helpful if you could share a screencast of the issue. Upload the screencast to any drive and share links here to check. You can use the hidden content box to share it privately.

Best regards

PartnerSolution Asked this
4 years ago

Hi Ofi

thank you for your answer, please try to edit the Tech page and let me know if it works: try to go in editing mode, adding blocks, sections and modify them.... And let me know,

thank you

Regards

PartnerSolution Asked this
4 years ago

By the way we still see a white page in editing mode. I dont know why. I've tried to erase the server cache too but nothing.
I've shared the link (tech page > frontend editing) in the hidden content.
I hope you can help understand what's happening

Thank you,
Dave
Exacta Gropu

PartnerSolution Asked this
4 years ago

...any news for us? We are facing the same behaviour of the builder.

Ofi Khan Staff
4 years ago

Apology for the delay. I need further investigation. It could be related to your server. Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost.

PartnerSolution Asked this
4 years ago

Hi Ofi,

could you please tell me which options of the server could interfere with the development with the builder?
Sprry but I can't share a backup copy of the website, I can set a SuperAdmin account for you (as we did) and let you do your work on our installation...moreover I think you could identify the problem faster if you try our experience, I mean, if you work on our server.

Some further info: the website you are checking, is hosted by Siteground (maybe there are problems already known with this farm...?)

We can't work with this tool since days, I hopw we can find a solution.

Is that ok? Could you continue checking the website on our installation?

Regards,
Dave

PartnerSolution Asked this
4 years ago

Good Morning Ofi,
...any news for us?

Regards,
Dave - Exacta Group

PartnerSolution Asked this
4 years ago

I've just made a test and something works, something don't.

I was able to modify an exisisting block in the page, but I was not able to add a new one. And sometimes when I try to add something new to the page, the page looses all the published blocks.

Thank you for supporting.

Dave

PartnerSolution Asked this
4 years ago

Thanks Ofi!

I will check tomorrow morning and let you know.

Thank you for your support.

Regards
Dave - Exacta Group

Ofi Khan Staff
4 years ago

You are welcome. Please accept the answer if your issue is solved. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.

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