Images not displaying in Safari - Forum | JoomShaper
Awaiting an answer Helix Framework

Images not displaying in Safari

Asked by Rich Stewart 4 years ago Last activity 4 years ago

Hello,
Since I upgraded Helix the other day I am having an issue where many images are not displaying in Safari. It is just a blank area were the image should be, but I can right click to open the image in a new tab and the image opens fine.

Also, if I enter front-end edit mode then I can see the images.

It looks fine in Chrmoe and Firefox, the problem is only in Safari (v15.4).

Here is an example page: https://roadatlanta.com/hsr-mitty

4 replies

Rashida Rahman Staff

Hi there!

Thanks for your query.

I have checked your given link, and it is looking the same for both chrome and safari to me. Here are the screenshots:

https://prnt.sc/17BjPOjeURfB

https://prnt.sc/7GQoXxjzR1bH

Would you please redirect me which image is missing with screenshots? Hopefully, this will help us to understand the issue better.

Best Regards

Rich Stewart Asked this

Hi,
Thanks for the quick response. I'm not sure why it is missing the large background image at the top for me. I have tried on multiple Macs using Safari, and I even tried connecting my Mac via my cellpone rather than my home network. Still displays this way

Rashida Rahman Staff

Hi,

Really sorry to hear that, I have checked just now again and it is still looking fine here at my mac. Would you please check if you have cleared your Joomla and browser cache, please?

And if possible please check your operating system if it is the latest or not. You can consult with your hosting provider as well.

Best Regards

Rich Stewart Asked this

Thanks, I just figured out what is causing this. Under the Safari Develop menu there is "Experimental Features" the deault settings have "Lazy Load Images" checked. Once I unchecked this option, it is now working on all my computers.

Thanks again for looking into this.

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