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Several Issues With SPPB 3.7.9

Fondation de France

Fondation de France

SP Page Builder 4 years ago

Hi all,

I'm facing several severe technical issues with SPPB Pro. Joomla 3.9.24 - SPPB 3.7.9 - Helix Ultimate 1.1.2 - Server PhP 7.3.26

  • when I upload a new image, the component seems to be freeze. I need to check by "Browse folders" to select the latest image uploaded.

  • I have a permanent notice message "SP Page Builder database update required" displayed. When I update the database by hitting the blue button, the message is back again.

  • when I copy a page - homepage - in SPPB Pro, the new page created is there - homepage (2) - but the inital one is gone.

Thanks in advance for your fast and efficient support

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21 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #8310

Please download this Akeeba Backup and install on your server. Follow this tutorial.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #5222

Hello Timothée Eygels

Please take a backup of your site. Then try this fix.

I am providing a patch for you. Inside the maintenance.zip there are two files.

maintenannce.zip

Please replace the administrator/components/com_sppagebuilder/helpers/maintenance.php file with the maintenance.php file and replace the administrator/components/com_sppagebuilder/sql/install/mysql/install.mysql.utf8.sql file with the install.mysql.utf8.sql from the zip. Hopefully, it will solve the issue. For your reference: https://www.joomshaper.com/forum/question/7

Best regards

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Fondation de France
Fondation de France
Accepted Answer
4 years ago #5225

Thank you very much, I'll test it :)

And sorry, I didn't found the topic your refer before posting but thank you, it's help too !

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #5227

You are welcome

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Fondation de France
Fondation de France
Accepted Answer
4 years ago #5229

Hummm, ok great but if I want to copy a page in SPPB, I have the new one - homepage (2) but no more the initial one - homepage -. And I still have the same issue with the upload of the images. So the patch does not solve my issues completly.

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Fondation de France
Fondation de France
Accepted Answer
4 years ago #5271

Any update, please?

I'm still facing 2 serious issues. Thanks in advance

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Fondation de France
Fondation de France
Accepted Answer
4 years ago #5363

Hi guys,

I've also tried to create a new page: no possible. I've also tried to import a page in a new one: no possible. Is it possible to have a quick fix to all these issues, please?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #5366

Please share your database access here to check this issue.

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Fondation de France
Fondation de France
Accepted Answer
4 years ago #5372

Reply hidden sent

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Fondation de France
Fondation de France
Accepted Answer
4 years ago #5438

Any update here?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #5458

Please go to your database and turn on Auto Increment in ID column for all sppagebuilder tables.

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Fondation de France
Fondation de France
Accepted Answer
4 years ago #5467

Hi,

Thanks but this not works.

See attachment. ![https://ibb.co/tcWw5Mq]

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #5588

Please give me access privilege to your database. I tried to fix this but do not have the required permission.

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Fondation de France
Fondation de France
Accepted Answer
4 years ago #5612

Hi Ofi, The requested infos are sent in private mode.

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Fondation de France
Fondation de France
Accepted Answer
4 years ago #5773

Hi guys,

I know I'm not the only one facing these bugs with the 3.7.9 version but it's 5 days now and I'm still unable to use SPPB. I need a faster support, please.

Is a new version of SPPB to fix all the bugsis planned and if yes, when it will be release?

Thanks in advance

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #5837

Please give the permission to run queries on your database. Currently, I cannot save settings on your database. Screenshot_583.png

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Fondation de France
Fondation de France
Accepted Answer
4 years ago #5874

Could you please try again? I've asked the IT Team to allow you access.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #5951

Unfortunately, I got the same error. I am sharing the fix with you. You need to go to your database and in the mentioned tables, add auto-increment to the id column. Screenshot_585.png

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Fondation de France
Fondation de France
Accepted Answer
4 years ago #5969

Hi Ofi,

We dont have enough rights to edit the tables of the DB, so we can't move forward for now.

We'll probably move the site on another DB in the afternoon and see if we can apply your fix.

Can't wait for the 3.7.10!!

I keep you informed.

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Fondation de France
Fondation de France
Accepted Answer
4 years ago #8734

Thank you for the efficient support :)

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #8738

You are welcome

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