Solved Templates

Contact Form gets hddien on Apple OS - Firefox and Safari and IOS

Asked by Michael 4 years ago Last activity 4 years ago

Hi guys,

I have an issue with the Onepage Template.

I've checked the site on PC... and everything works fine including : Firefox, Chorme, Microsoft Edge

But on MAC... Chrome works fine... , but Firefox and Safari, as well as on my iPhone mobile, the Contact Form drops behind the MAP.

There is some CSS you created on the Contact Us: container onepage-contact-form

I have Cleared the Cahce on the BACKEND several times, just incase it was the issue, but this hasn't helped !
Can you uplease test on your end on teh MAC platform and IPhone... to see if you do see the CONTACt US FORM which sits as an overlay over the MAP at the bottom of the page.

Site: https://www.vhs.net.au
Joomla: 10.3.8
Template: Onepage
SP Page Builder Pro - Version: 3.8.6

Here's an image showing the issue !
https://imgur.com/a/m3G8nAZ

Accepted answer

Marked as the solution

Ofi Khan Staff

4 years ago

Please use this CSS to Template Options -> Custom Code -> Custom CSS

.onepage-contact-wrapper .sppb-column .onepage-contact-form .sppb-ajax-contact-content {
    z-index: 9999;
}

10 more replies

Ofi Khan Staff

4 years ago

Hello Michael

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Michael Asked this

4 years ago · edited

Hi Oif,

I need your IP, ... as I have IP block in Admin Tools turned on... and will need to add you.

I'm out of the office until Monday... but will do this on my return.

Thanks,

Michael

Ofi Khan Staff

4 years ago

Sure, approve my public IP when you are back. It is shared in the Hidden Content box.

Michael Asked this

4 years ago

Hi Ofi,

I have added your IP.

Please login using the details I provided before... and let me know if you get in !

Thanks for your help !

Ofi Khan Staff

4 years ago

Sorry, I am still unable to check your site. I am getting HTTP Error 500.

Michael Asked this

4 years ago

Is that for the the LIVE site? .... or after you used the Secrect URL (See hidden) I sent you?

Ofi Khan Staff

4 years ago

Both the URLs are not loading. Are you using any security protocol? Please allow Bangladesh (country) if blocked.

Michael Asked this

4 years ago

No there is no GEO Ip block installed.

Your IP was blocked from previous attemplts and I have unblocked those.

Please try again !

Michael Asked this

4 years ago

Thanks Ofi,

That seems to have fixed it !!!

Much appreciated.

Ofi Khan Staff

4 years ago

You are welcome. I am glad that I could be a help.

In the docs