Sp Page Builder With Helix Ultimate 2 Template - Question | JoomShaper

Sp Page Builder With Helix Ultimate 2 Template

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Carsten Büll

SP Page Builder 1 week ago

I have the problem that included Pictures in a Page with Page Builder on mac os and ios Systems shows a grey rectangle. The browser makes no difference. On Windows Systems is no Problem. SP Pagebuilder Version Pro is Version 3.8.6 Helix Ultimate Template is Version 2.0.8 Joomla is Version 4.1.3 Is this a known Problem?

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9 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 1 week ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

Note: Please share an screenshot about your problem.

-Thanks

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Carsten Büll
Accepted Answer
1 week ago

here is the Screenshot:

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Carsten Büll
Accepted Answer
1 week ago

Another Screenshot Try: Windows with Chrome:

iPADos with Safari:

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Carsten Büll
Accepted Answer
1 week ago

another screenshot try:

Windows with Chrome:

ipadOS with Safari:

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 week ago

I think your webp image has problem. Will you please provide me the Joomla administrator access to check the issue? Previous access doesn't work. Thanks

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C
Carsten Büll
Accepted Answer
1 week ago

I tryed als image-types, .jpg, .png and last *.webp, I had with all images the same Problem.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 week ago

Yes, The lazy load doesn't working on safari browser. Initial solution is disable the lazy load. We will fix it as soon as possible. Please check now. Thanks

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Carsten Büll
Accepted Answer
1 week ago

Ok, it works. Thanks a lot.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 5 days ago

You are most welcome. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

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