Joomla 4.1.3 - Question | JoomShaper

Joomla 4.1.3

Nico Chudzik

Nico Chudzik

SP Page Builder 1 year ago

I tried yesterday to update from Joomla 3.10.9 to Joomla 4.1.3. Unfortunately without success. The website was then no longer accessible. Helix was also defective. I can't update the extensions beforehand so that they are displayed as compatible. Where is the problem? Is there no real update yet?

regards

Test environment https://test.pfiff-moebel.de/

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26 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #69201

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Please read this blog post before update Joomla 3 to Joomla 4.

https://www.joomshaper.com/blog/how-to-update-your-site-to-joomla-4

-Thanks

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Nico Chudzik
Nico Chudzik
Accepted Answer
1 year ago #69267

The problem is that I can't get the System - SP PageBuilder , System - SP Page Builder Pro Updater extensions to be updateable. See the picture.

Das Problem ist, dass ich die Erweiterungen System - SP PageBuilder , System - SP Page Builder Pro Updater nicht Update fähig bekomme. Siehe auf dem Bild.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #69295

Will you please provide me the Joomla administrator access to check the issue?

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Nico Chudzik
Nico Chudzik
Accepted Answer
1 year ago #69308

I am very happy to give them access to the system.

regards

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #69312

Super administrator access, please. Thanks

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Nico Chudzik
Nico Chudzik
Accepted Answer
1 year ago #69316

Is now changed.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #69319

Do you have backup of your site?

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Nico Chudzik
Nico Chudzik
Accepted Answer
1 year ago #69323

Yes.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #69329

Please roll back your previous backup and let me know.

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Nico Chudzik
Nico Chudzik
Accepted Answer
1 year ago #69332

I will immediately restore the system with the backup and create you as an admin.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #69340

Let me know when roll back done.

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Nico Chudzik
Nico Chudzik
Accepted Answer
1 year ago #69383

The page is restored with the old data.

Have you already identified a cause?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #69597

Please give me time. Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #69609

I will check your backup on my localhost. That's why need time.

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Nico Chudzik
Nico Chudzik
Accepted Answer
1 year ago #69649

Okay, I hope the error is found. I have another website that has this problem.

regards

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #69918

No clue found. But, I think your database has a problem and this problem is old.

https://issues.joomla.org/tracker/joomla-cms/35195

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Nico Chudzik
Nico Chudzik
Accepted Answer
1 year ago #71800

And now? Building a new website? Just strange that our other website has the same problem.

Thank you for checking

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #71802

And now? Building a new website? Just strange that our other website has the same problem.

Before building a new website you can try to check same thing Joomla

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Nico Chudzik
Nico Chudzik
Accepted Answer
1 year ago #71815

What do you mean?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #71817

I am talking about your issue. Please install the fresh quickstart pack of Joomla & check your issue.

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Nico Chudzik
Nico Chudzik
Accepted Answer
1 year ago #72146

I am talking about your issue. Please install the fresh quickstart pack of Joomla & check your issue.

But that would not fix the problem with my Joomla instance.

regards

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #72151

I said that previously this issue is not related to our products. Your Joomla3 database conflict with the Joomla 4 update. That's why occurred the problem. Thanks

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Nico Chudzik
Nico Chudzik
Accepted Answer
1 year ago #72155

Yes, the error occurred after an update. After that I contacted you because some subpages were not loading in the backend.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #72204

Subpage means? Can you explain, please.

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Nico Chudzik
Nico Chudzik
Accepted Answer
1 year ago #72224

There is the start page. And all other pages are subpages (https://www.pfiff-moebel.de/wohnen/moebel/wohnwaende.html). Unless you have a one page website.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #72281

When I try to update Joomla 4 it gives an error.

JInstaller: :Install: Error SQL Duplicate entry '1' for key 'PRIMARY'

1054 Unknown column 'm.publish_up' in 'where clause'

That's why i told you this is not our product issue. This issue comes from Joomla.

https://prnt.sc/-sfecsF5zhNU

-Thanks

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