I tried yesterday to update from Joomla 3.10.9 to Joomla 4.1.3. Unfortunately without success. The website was then no longer accessible. Helix was also defective. I can't update the extensions beforehand so that they are displayed as compatible. Where is the problem? Is there no real update yet?
regards
Test environment https://test.pfiff-moebel.de/
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Please read this blog post before update Joomla 3 to Joomla 4.
https://www.joomshaper.com/blog/how-to-update-your-site-to-joomla-4
-Thanks
The problem is that I can't get the System - SP PageBuilder , System - SP Page Builder Pro Updater extensions to be updateable. See the picture.
Das Problem ist, dass ich die Erweiterungen System - SP PageBuilder , System - SP Page Builder Pro Updater nicht Update fähig bekomme. Siehe auf dem Bild.
Will you please provide me the Joomla administrator access to check the issue?
I am very happy to give them access to the system.
regards
Super administrator access, please. Thanks
Is now changed.
Do you have backup of your site?
Yes.
Please roll back your previous backup and let me know.
I will immediately restore the system with the backup and create you as an admin.
Let me know when roll back done.
The page is restored with the old data.
Have you already identified a cause?
Please give me time. Thanks
I will check your backup on my localhost. That's why need time.
Okay, I hope the error is found. I have another website that has this problem.
regards
No clue found. But, I think your database has a problem and this problem is old.
And now? Building a new website?
Just strange that our other website has the same problem.
Thank you for checking
And now? Building a new website? Just strange that our other website has the same problem.
Before building a new website you can try to check same thing Joomla
What do you mean?
I am talking about your issue. Please install the fresh quickstart pack of Joomla & check your issue.
I am talking about your issue. Please install the fresh quickstart pack of Joomla & check your issue.
But that would not fix the problem with my Joomla instance.
regards
I said that previously this issue is not related to our products. Your Joomla3 database conflict with the Joomla 4 update. That's why occurred the problem. Thanks
Yes, the error occurred after an update. After that I contacted you because some subpages were not loading in the backend.
Subpage means? Can you explain, please.
There is the start page. And all other pages are subpages (https://www.pfiff-moebel.de/wohnen/moebel/wohnwaende.html).
Unless you have a one page website.
When I try to update Joomla 4 it gives an error.
JInstaller: :Install: Error SQL Duplicate entry '1' for key 'PRIMARY'
1054 Unknown column 'm.publish_up' in 'where clause'
That's why i told you this is not our product issue. This issue comes from Joomla.
-Thanks
