Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

I have now tested it on another website. I only installed the latest Helix Ultimate template, no Joomla update, no SPPB update, same problem. The problem is caused by the login form in combination with the Helix template. When I deactivate the Site Module "Login Form", I have no problems.

for backend login look hidden content

Please, re-check your credentials, It's seems to be in-correct.

Thanks

try again

sorry I forgot the superuser admin rights. please try again