Luxyort Footer

Woops, the above lost formating when I posted.

See: https://ibb.co/VJ5wC7V

M

Hello Mehtaz,

It's starting to look better.

Please see: https://ibb.co/Lh4ftPM
The top one is the QuickStart Version, the lower, the Template Only Version with your CSS applied.

Notice the big arrow pointing down. I need some CSS to push the Important Link menu right.

Also, could you please send through the CSS you used to update the fonts as seen 4 posts above in "Do you want it like this? https://prnt.sc/Eg9mk8GvCoNZ "?

I appreciate your help. We're nearly there.

Mike

Hello Mehtaz,

I applied the above CSS to the template/site that I've given your login details for under "Hidden Content" but it didn't move the "Important Link" menu items right as desired.

Would you be as kind as to add your CSS directly there so that I can see the desired results first hand?

Further, RE: the fonts, are you saying that a template upgrade is required in order to achieve the basic look of the promoted Luxyort template or are you suggesting that the correct look / layout can only be achieved by installing the full QuickStart version including all of Joomla right over the top of an existing Joomla installation?

Yes, that looks fine but that's not the site we're working on.

Please produce that look on the site shown under "Hidden Content" that I have provided you.

It's just a simple Joomla install with the Luxyort template (no QuickStart).

Why does this not look right?

Have you seen the info under "Hidden Content"? I've provided it to you twice. Do I really need to supply it again?

Good morning Mehtaz,

PS RE: "You can also use custom CSS to achieving this font."

Why would I need to do that?

I have installed the Luxyort template. The CSS is in the template, right? ... Or is it not?

If not, I can only assume 2 things.

1. Your template is faulty and needs to be fixed by your coders.
2. There is something in my server set up that is breaking the layout / look.

Please investigate and let me know which one you think it is.

I've waited a week now with very little progress/support and this is getting very frustrating.

If you can't sort this issue out today, please elevate this conversion to someone who can get it resolved quickly.

I've found that Paul Frankowski is very good in this regard.

Kind regards,

Mike

PS RE: the fonts. Here's some info I shared with you 6 days ago that may be pertinent;

Error reporting @ "Maximum" reveals "fontSubset" & "fontFamily" errors.

For example;

Warning: Attempt to read property "fontSubset" on null: /plugins/system/helixultimate/src/Core/HelixUltimate.php

on

line1200 line 1211 line 1196 line 1198 line 1211

Thought I'd point this out incase it's contributing to the footer fonts & layout in question.

My last post appears to have been deleted so here we go again…

RE: "I dont know what's the issue." Is there someone there who does?

Let's recap on the 3 issues we’ve been discussing over the last 7 days.

1. Widen position 1 – Newsletter sign up

Great news. Your code appears to have worked. Well done!!

.sppb-alert-warning{
    word-break: break-word;
}
#column-id-1620455297351 {
    width: 250px;

}

2. Move “Important Link” menu items right.

Sadly, the following code you have supplied has no affect here;

@media only screen and (min-width:992px) and (max-width:1550px){
div#sp-bottom2 {
    position: relative;
    left: 60px;
}
}

"My Css should work." I was hoping it would, but unfortunately it does not. Is there someone on your team who is more specialised in this area?

“Even you can also insert the CSS on your desired website.” Clearly my footer does not look like the Luxyort demo, therefore, I have not received what I have paid for and am leaning on you for support in this matter.

3. Make footer fonts look like the Luxyort demo.

“And for font which font do you need? Please mention I will also solve that.”

Regrettably, we’ve had no success here so far.

If you compare my footer to the Luxyort demo footer you will clearly see the difference. I want the fonts in my footer to match the fonts used in the Luxyort demo.

If points 2 and 3 are not clear would you kindly advise and I’ll clarify even further.

Again, I can only assume 2 things.

A) Your template is faulty and needs to be fixed by your coders.
B) There is something in my server set up that is breaking the layout / look.

If you are unable to diagnose and/or solve this problem, would you kindly forward this conversation onto somebody there who is able to resolve it (Perhaps those who coded the template or upper management)?

I do appreciate your efforts and thank you for you support Mehtaz but I do need these issues resolved quickly and it seems like we're going around in circles.

Kind regards,

Mike

Fonts look great Mehtaz... Great job!! Very good work!

Please see this: https://ibb.co/MRmXMVW
"Important Link" needs to move right and the links under this heading should be bold.

Hopefully achieving this will unlock the correct width of the newsletter sign up position too.

Thank you,

Mike

Yes, that's it.

That's where I just made the screen shot.

Looks like we're nearly there.

Thank you,

Mike

Here's what I'm seeing: https://ibb.co/cNrqr20

No change.

Top one is the Lux template, bottom is mine (just 1 minute ago / post your fix).

Mike

Yes.

As close to the Lux Demo as possible.

M

Good morning Mehtaz,

Unfortunately, your new code has no effect on the front end whatsoever.

I'm pretty sure that you know that despite sending me pictures of it looking correct.

Yes, I also do believe that we have come to an end but I still need to speak to someone at Joomshaper who can resolve this issue.

I'm very disappointed that you're telling me that I can do it when you can't... You're Joomshaper support, not me.

You've given me a lot of code that does nothing. Why not just admit that you don't know what's wrong and you can't fix it?

From there the correct response would be to escalate this ticket to someone who can diagnose and address the problem?

Please contact Paul Frankowski who has bailed me out once before when others couldn't or send this to the template developers.

If this simple problem cannot be resolved, I will not be able to continue with Joomshapper.

This would be a great shame as I do like a lot of what your company offers but you do need to be able to deliver to your customers what you're selling and in this instance, you are unable.

Please get this to someone who can fix this fast of please let me know what the issues are instead of throwing this simple request into the too hard basket.

Thank you for your efforts to date,

Mike

Many thanks Mehtaz,

I really do appreciate your help and sorry that I'm a bit of a problem child.

Thanks for your efforts.

I did try dumping the Lux Quickstart straight over a demo site that I put together locally (same as the one we were working on) but it didn't fix the layout.

If I do a fresh Luxyort Quickstart install using a brand-new database it looks perfect, just like the demo.

There must be something in the quickstart package that kicks everything into place but installing just the Lux template on a new Joomla install reveals the issues in the footer layout that we've been trying to rectify.

I've noticed that some of your tempates come with a #settings.json file. Perhaps one is needed for the Lux J4 template.

Anyways, hope to get to the bottom of it.

Absolutely love your PageBuilder and the import / export functionality.

I was with another template provide for a number of years but they have come off the boil and your designs are now clearly superior.

Thanks for your help and I'm sure you'll look forward to working with me on another exciting issue down the track ;) Just my sense of humour, don't be offended.

Have a great one,

Mike

I never heard anything from anyone about this. I guess it just got thrown into the too hard basket?

Anyone there?

Still looks horrible... Any ideas?

Hi Paul,

Thanks for chiming in.

I've spent a lot of time trying to resolve this situation.

If you really want to help, grab a cup of coffee and start at the top and read it through.

I've clearly identified the problem which was never resolved and therefore it is still wrong.

Hope you can help.

Again, thanks for taking a look.

Many thanks Paul,

I'll check that out.

There's something in the quickstart that sets it all up right but when I set up Luxyort without the quickstart, the footer menus / layout doesn't look right.

The other thing is that the fonts don't look like your demo either but if I do a clean install of the quick start version it's perfect (fonts and layout) but I can't do that as I'm already running another template which is the main one. This site has 2 different templates.

I've seen that some of your templates have a seperate little file that can be applied whereas Luxyort doesn't.