Luxyort Template - Question | JoomShaper

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Luxyort Template

hillary_h

hillary_h

Template 2 weeks ago

I am using the Luxyort template.

Usuallu in teh menu items there is a helix tab where I can load a back ground image that goes where this grey space is. (See the image)

https://prnt.sc/8i9WUaIj8TjB

Where do i load this image now as I am getting conflicting info on how to do this,

Thanks

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5 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 weeks ago #225370

Hi there!

Thanks for reaching out.

Which menu item it is, please? If you are talking about the title then you will find it under Page Title tab as follows:

https://cleanshot.com/share/j192vXqd

Best regards,

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hillary_h
hillary_h
Accepted Answer
1 week ago #225376

Hi, The title is not the issue. It is the IMAGE. Did you look at the screen grab earlier?

https://prnt.sc/c3699Ryo2ZMW - here is the menu item. NB No helix option

https://prnt.sc/GQr-rPghYj7r - here is the Sp Page builder page - no image behind the title.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 week ago #225389

Hi,

Thank you for the screenshots.

Yes, I initially checked your first screenshot and provided another screenshot indicating the background image field inside the Page Title tab of the respective menu item edit window.

After checking again, I noticed that you have already assigned an image in the background image field. However, the image filename contains a whitespace, which is causing the image not to appear properly.

Please rename the image file without any spaces (you may use underscores instead), then re-upload the image and select it again as the background image. This should resolve the issue.

Please check the screenshots below for reference:

https://cleanshot.com/share/NRyg0fdb

https://cleanshot.com/share/XXWljQ5z

Best regards,

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hillary_h
hillary_h
Accepted Answer
1 week ago #225426

Thank you. The space in the image name was the issue.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 week ago #225428

Hi,

Glad that I could help and you are always welcome:)

Have a nice day!

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