loosing symbols in Menu

Hi there!

Sorry for your experience.

Please use the following code in your custom CSS to get the down arrows:

.sp-megamenu-parent > li.sp-has-child > a:after, .sp-megamenu-parent > li.sp-has-child > span:after, .sp-megamenu-parent .sp-dropdown .sp-dropdown-items .sp-has-child>a:after {
    font-family: "Font Awesome 5 Free" !important;
    font-weight: 600!important;
}

Note: Path towards custom CSS(Joomla 3): Extensions>Templates>Styles> Click on your current default template name then choose Template Options. Then find custom CSS within the custom code.

Best Regards

Hello,

I have given you the code for your parent menu item dropdown icons, actually.
Would you please give me your admin access to check?

I have checked your site with firefox and it is looking good at my end, only one logo: https://prnt.sc/7XnaJu-EJvrE

Best Regards

Hi,

I have checked your Custom CSS box of the Template Options and found out there was 6 times fontawesome was declared as font family which indicates fontawesome version 4.

https://prnt.sc/KkJrNyKfYkM-

Those are causing conflict with the recent update as our templates are now using fontawesome 5 free. So I have seached them and removed and all icons are appearing right now, even I have removed my code too that I have given you previously without checking your backend.

BTW, I have a suggestion for you, that I can see you have templates from both Helix3 and Helix Ultimate framework, which may cause conflicts as they are different in so many areas. Such as, module position, layout etc. So Please Keep templates from only one framework and remove the others, even you need to remove the system plugin of it too.

Kindly check and do let me know if everything is fine or not.

Best Regards