Menu Symbols Changes Depending On Page Displayed - Question | JoomShaper
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Menu Symbols Changes Depending On Page Displayed

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Claudio Bartoloni

Helix Framework 3 years ago

In my site I have a main menu that looks "normal" when the home page is displayed or when any other SP Page Builder is displayed. But when I select a voice menu that present a different component the symbols of the menu changes. Please look at this to voice menu to see the difference. https://www.pm-online.it/certificazioni/certificazionepmp https://www.pm-online.it/news Could you please explain hot to avoid this behaviour? Thank you for your support

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6 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 3 years ago #80626

Hi there!

Thanks for your query.

I have visited both URLs that you have shared, and the menu item symbols looking similar to me. Here are the screenshots:

https://prnt.sc/FilA7uyNWAcD

https://prnt.sc/-9TWtD1ly3Fy

Would you please describe your issue a little bit more?

Best Regards

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CB
Claudio Bartoloni
Accepted Answer
3 years ago #80634

Hi Rashida, Probably you have visited the production site. The problem exist on a stagin site that need to be reached using this URL pm-online.it/livestaging/ERGbd79f615bec2ad922a02b97f06e780ea819c2306cacedc87bd0973b84ed0035cT Visiting this URL will create a special coockie session on your browser that will redirect your browser on the cloned site instead of the production site where you can see the issue. To be sure you are on the staging site a yellow frame is displayed around the page you are visiting. I hope this help.

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CB
Claudio Bartoloni
Accepted Answer
3 years ago #82030

Could you please take care of this issue? The new URL is http://pm-online.it/livestaging/ERG6b5f2ecf112da9760bf0433751c36cca6ffae1719b8096c7d63d7722ba88fe26T I also noticed that the login popup appear different depending on the menu item selected. In other words it the menu item direct to a PageBuilder page works otherwise all the icons are different or missing.

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CB
Claudio Bartoloni
Accepted Answer
3 years ago #87862

Hi, I have updated the site to make it easy for you to access and test the issue. Thank you for your support

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 3 years ago #88394

Hi Claudio Bartoloni,

Please take my sincere apology for the delayed response.

I have checked your given links again, but they looked same to me still.

Would you please clear your Joomla and browser cache deeply and check again?

If issue persists, kindly give me screenshot of that area.

Best Regards

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CB
Claudio Bartoloni
Accepted Answer
3 years ago #88475

Hi Rashida Please visit the staging site at http://pm-online.it/livestaging/ERG86fda24e306b34728c2bd2a80c8238e52fb1d3f3bcc5c9da4a6199a1f8be48fbT This URL has changed from when I started this conversation. If you are on the right page you will see a yellow border around your screen. Please select all the menu entries to find when the symbol change. Thank you for your help.

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