Solved Templates

Error updating templates - The request timed out.

Asked by José Antonio Camejo González 4 years ago Last activity 4 years ago

I just activated my account and when trying to download the update of the templates (fixter and floox) I get the following error:

500 - The request timed out. The web server failed to respond within the specified time.

Accepted answer

Marked as the solution
Paul Frankowski Senior Staff

Create NEW topic, about issue with all details.

16 more replies

Paul Frankowski Senior Staff

Hi José,

It can be caused by temporary server traffic, so please download those templates directly from our website - https://www.joomshaper.com/downloads

in case of problems, wait 1h and try again.

After download template package - install it - it will update current template.

José Antonio Camejo González Asked this
4 years ago · edited

The automatic download is still giving error today, so I finally updated it by hand with no problem. Thanks.
However, after upgrading, Joomla 4.1.5 pre-check still reports failure to check compatibility of template and SP page builder and sp page builder pro and tells me that upgrading sp cookie consent is required (although I understand that the latter is simply to remove and reinstall when switching to Joomla 4.1.5)
Is there something else I need to update that I'm not seeing?

Extensions Pre-Update Check
[ More Detail ]Update Information Unavailable
Extension does not offer a compatible version for the selected target version of Joomla. This could mean the extension does not use the Joomla update system or the developer has not provided compatibility information for this Joomla version yet.

Extension Name Extension Type
System - SP PageBuilder Potential Upgrade IssueMore Information Plugin
Smart Search - SP Page Builder Plugin
System - SP Page Builder Pro Updater Potential Upgrade IssueMore Information Plugin
Search - SP Page Builder Plugin
SP Page Builder Module
SP Page Builder Module
SP Page Builder Admin Menu Module
SP Page Builder (es-ES) File
Spanish (es-ES) Language Pack Package
BreezingForms Free Component
shaper_floox Template
sysbreezingforms Potential Upgrade IssueMore Information Plugin
shaper_fixter Template
BreezingForms Module
Content - SP Page Builder Plugin
Responsive Tables Plugin
eshiol\core Library
BreezingForms Plugin
eshiol\phpxmlrpc Library
eshiol\J2xml Library
SP Simple Portfolio - SP Page Builder Plugin

[ More Detail ]Update Required
Please update these extensions before updating Joomla.

Extension Name Extension Type
System - SP Cookie Consent Potential Upgrade IssueMore Information Plugin

Paul Frankowski Senior Staff
  1. Uninstall all templates and extensions that you don't use anymore (!)
  2. Check if all installed extensions have current version. Check one by one, compare with info on developer site. If they are ready for Joomla 4.x if not, uninstall and find different one. Or wait with Joomla upgrade.
  3. If you have SPPB Pro 3.8.6/3.8.7 it's fully OK on Joomla 4.1- so you don't have to be worry. You can use it etc.
  4. Backup first
José Antonio Camejo González Asked this

I have SPPB 3.8.7 but I can't see if is "Pro"

Content - SP Page Builder Site Plugin 1.9.0 Sep 2016
Search - SP Page Builder Site Plugin 1.5 July 2015
Smart Search - SP Page Builder Site Plugin 1.6.1 March 2018
SP Page Builder Administrator Component 3.8.7 Sep 2014
SP Page Builder Site Module 1.6 Oct 2016
SP Page Builder Administrator Module 1.0.2 August 2014
SP Page Builder (es-ES) Site File 1.0 13 Apr 2017
SP Page Builder Admin Menu Administrator Module 1.4 August 2014
SP Simple Portfolio - SP Page Builder Site Plugin 1.1 Mar 2019
System - SP Page Builder Pro Updater Site Plugin 1.1 Jul 2015
System - SP PageBuilder Site Plugin 2.0.0 Sep 2016

It's ok?

Paul Frankowski Senior Staff

System - SP Page Builder Pro

I saw in your text. So I guess you have it. Besides just in SPPB tabs check About tab.
Check what version you have installed. If current - yes, it's OK.

José Antonio Camejo González Asked this

Thanks for your prompt response.

I have followed your recommendations and finally uploaded to joomla 4.1.5.
The back-end works correctly but not the web.
I have the error "Cannot access protected property Joomla\CMS\Menu\MenuItem::$params"
I have read in your forum that it happens because the template is not updated to Joomla 4, but I am using FLOOX and FIXTER both in version 2.0.0 updated to Joomla 4.
any suggestion?

José Antonio Camejo González Asked this

I saw that there was the update to the new version of Helix and I assumed that I was trying to solve my problem. I've installed it and now I can't see the backend either.
I just see:

An error has occurred
0 Class 'ComposerAutoloaderInit03de505cc53b36971260b46d9d0f25c6' not found

I can't even go back anymore, please help

Paul Frankowski Senior Staff

can you recover /plugins folder from backup?

ask hosting support they should have it

and tomorrow let me know

José Antonio Camejo González Asked this
4 years ago · edited

The hosting is Microsoft Azure and in 1 minute they have referred me to a new installation or a backup restore that I cannot do.

It seems that the problem comes from a joomla update that, I understand, should not offer me "Installer - Install from Web" https://appscdn.joomla.org/webapps/jedapps/webinstaller.xml

I have rolled back that install and see that the Helix update makes the template work except for:

On the backend:

  • In the left side menu, under "Help" a drop-down with the name "SP Page Builder" is shown in blue or red that does not show anything (and I imagine it should not be here). I don't see how to send you a screenshot that would be clearer.

On the front end:

  • Slideshow (full width) does not work. It doesn't show anything. I have tried several of its functions in case I detect the incompatibility but nothing works.
  • Off Canvas Menu: The dropdown doesn't work. Submenus cannot be accessed.
  • The Off Canvas menu and the Mega menu are shown in all views (Desktop, tablet and mobile) even if you hide it in some of them.
    Thanks for your help
Log in to reply.