Hi, contact form in my site on joomla 3 and helix ultimate on sp builder pro latest versions doesn't work.
It doesn't send any message.
Solved
SP Page Builder
SP Page builder contac form doesn't work
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Ofi Khan Staff
Your homepage contact form works for me. I have checked with my personal email. I have received the email. Please check with another recipient email address. I think your email address might not receive the email. Please check your spam/junk folder.
24 more replies
Ofi Khan Staff
Hello Nikola
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Best regards
Nikola Asked this
Ok
Nikola Asked this
Any news?
Ofi Khan Staff
Your given credentials do not match. Please check and share again. Then I will be able to check the issue.
Nikola Asked this
Try this one
Ofi Khan Staff
Sorry, it also does not work.
Nikola Asked this
Ofi Khan Staff
Your given credentials do not match. Please check and share again.
Nikola Asked this
try this
szymon
4 years ago
· edited
Hi,
I have similar issue. My contact form is not working, when I click the button, it keeps loading, and nothing happens, I don't receive any emails.
I am using Joomla 4 & latest version of page builder (3.8.7)
Ofi Khan Staff
Hello szymon
Please remove your credentials from the post. Do not share confidential information to other's post. It is visible to the post owner and suppport staff. Always create a new post whenever you need to share this type of information. Create a new post and we will help you.
Best regards
Ofi Khan Staff
Nikola
Your given credentials does not work again :(
Nikola Asked this
How is that?
I tried it!!!
Ofi Khan Staff
Unfortunately, it still does not work. After submitting the credential, the page just reloads. If there is country restriction, then unblock Bangladesh (country).
Nikola Asked this
How to do that?
Michael
You use the mail settings in Global Configuration. I used the email setting for the contact mail setting for incoming, outgoing user, pass and mails went.
It worked for me
Ofi Khan Staff
Glad that your issue is solved. Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.
Nikola Asked this
Please, I started this issue and it is not solved. I don't know who is Michael and what's his problems.
Ofi Khan Staff
Apology! I got confused because of other member's comments. Anyway, I can't log it to your administrator. I have made a small screencast. Please check it from the hidden content.
Nikola Asked this
I don't have that button web authentication
I migrate to joomla 4
I created another user
Ofi Khan Staff
Your issue is fixed now. Please check your site. Always use your Global Configuration email address in From Email box in Contact Form settings.
Nikola Asked this
No, it doesn't work :(
Nikola Asked this
It works, thank You!
Ofi Khan Staff
You are welcome 😊
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