SP Page Builder Contac Form Doesn't Work
Nikola
Hi, contact form in my site on joomla 3 and helix ultimate on sp builder pro latest versions doesn't work. It doesn't send any message.
Ofi Khan
Accepted AnswerYour homepage contact form works for me. I have checked with my personal email. I have received the email. Please check with another recipient email address. I think your email address might not receive the email. Please check your spam/junk folder.
Ofi Khan
Accepted AnswerHello Nikola
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Best regards
Ofi Khan
Accepted AnswerYour given credentials do not match. Please check and share again. Then I will be able to check the issue.
Nikola
Accepted Answerszymon
Accepted AnswerHi,
I have similar issue. My contact form is not working, when I click the button, it keeps loading, and nothing happens, I don't receive any emails.
I am using Joomla 4 & latest version of page builder (3.8.7)
Ofi Khan
Accepted AnswerHello szymon
Please remove your credentials from the post. Do not share confidential information to other's post. It is visible to the post owner and suppport staff. Always create a new post whenever you need to share this type of information. Create a new post and we will help you.
Best regards
Ofi Khan
Accepted AnswerUnfortunately, it still does not work. After submitting the credential, the page just reloads. If there is country restriction, then unblock Bangladesh (country).
Michael
Accepted AnswerYou use the mail settings in Global Configuration. I used the email setting for the contact mail setting for incoming, outgoing user, pass and mails went.
It worked for me
Ofi Khan
Accepted AnswerGlad that your issue is solved. Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.
Nikola
Accepted AnswerPlease, I started this issue and it is not solved. I don't know who is Michael and what's his problems.
Ofi Khan
Accepted AnswerApology! I got confused because of other member's comments. Anyway, I can't log it to your administrator. I have made a small screencast. Please check it from the hidden content.
Nikola
Accepted AnswerI don't have that button web authentication I migrate to joomla 4 I created another user
Ofi Khan
Accepted AnswerYour issue is fixed now. Please check your site. Always use your Global Configuration email address in From Email box in Contact Form settings.