I upgraded my 3.8.8. verstion to 4.0.1 on my testing.ha5ao.com test site. My pages do not displayed on the back-end. It is like there is no any PB pages exist. If I click on the Create a new Page or Settings or any other link on the admin page There is Restricted Access message pops up. What did I miss? However, my existing PB pages displayed correctly on the site.
Regards,
Pista
Staff replied
SP Page Builder
v4.0.1 installation over 3.8.8
11 replies
Helder Custodio
Hi. I have the same problem, after installing the new version my pages "vanished". I had to roll back to 3.8.8 to restore the site.
Paul Frankowski Senior Staff
4 years ago
· edited
Reinstall with SPPB 3.8.8 Pro and wait for next updates.
Pista Asked this
Hi Paul,
I set up the 4.0.2. The result is the same. My pages do not displayed on the back-end and cliking on any link I got the restricted access message.
Paul Frankowski Senior Staff
4 years ago
· edited
Do you have any extra ACL component, Firewall or Cookie plugin installed?
Is possible to share access to admin area (/administrator), maybe a new Super User account - if yes, please - we will check - so far it's very rare case. But it's worth to discover why it happended.
Pista Asked this
Hi Paul,
This is my test site 100% identical to my ha5ao.com live site. Now I reinstalled the 3,8,8. version to let you see my PB pages. Yes I have cookie plugin installed.
I use the helixultimate template on my site. On other J4 core installation with the Cassiopeia template is works fine.
Paul Frankowski Senior Staff
4 years ago
· edited
Thanks for access, we will play and let you know.
Paul Frankowski Senior Staff
4 years ago
· edited
Uffff.... found
If in Joomla 4 those two plugins are enabled
SP Page Builder 4 doesn't work > "Access Restricted"
so I had to disable them.
Now is OK.
Pista Asked this
Paul,
I disabled both plugin. Still get the restrichted access with the 4.0.2. Now the 4.0.3. version is set up and still get restrichted access message. I dnt know how did you do to see my pages.
Paul Frankowski Senior Staff
4 years ago
· edited
On your testing domain was OK (at least 4h was) - that's why I made screenshot as evidence.
But indeed later I enabled some old settings, components etc.
Paul Frankowski Senior Staff
4 years ago
· edited
In general one of extra rules something is cut off "index.php" from the URL here
and it was something else with security rules that locks it.
That's why other users do not have this same problem.
Paul Frankowski Senior Staff
4 years ago
· edited
Ok, I remember...
it's one of rules from .htaccess file that was generated by SecurityCheck Pro. But which one cause that problem you have to ask SecCheck developer. Something is wrong, maybe Exception is needed.
With default Joomla 4.1.x .htaccess file, all is OK. I set it , tested. You can check too.
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