Staff replied Templates

OnePage Template

Asked by Shounak Das 4 years ago Last activity 4 years ago

I have downloaded the OnePage template and installed the quickstart package.
The scrolling of the pages are OK, BUT, when I scroll the menu item is stuck on "Home". I was expecting the menu highlight to move to the relevant option when I scrolled between the sections like the demo page below.
Can you please help? Or point me where I am going wrong. I am using Joomla 3.10.

This is the template demo I am talking about: https://demo.joomshaper.com/?template=onepage

This is where I have installed the template: https://www.liverpoolpuja.co.uk/onepage/#home-wrapper

24 replies

Ofi Khan Staff

4 years ago

Hello Shounak Das

Thanks for notifying us. We are aware of this bug. It will be fixed in the next update.

Best regards

Shounak Das Asked this

4 years ago

Thanks Ofi,
Would you have any updates on when the new release will be? This week, in couple of weeks, any sort of time frame would do please.

Ofi Khan Staff

4 years ago

You are welcome 😊

I have talked with the developers. It will be updated this week.

Shounak Das Asked this

4 years ago

Hello,
Found other problems with this template OnePage. I was trying to edit the about us component, I am uploading pictures but it is not updating the page. Moreover, when I referesh my page, it just shows "Error".
Do you not test the templates before publishing?

Ofi Khan Staff

4 years ago

What kind of error are you facing? Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot

Shounak Das Asked this

4 years ago · edited

Hi Offi,
You said that the one-page template bug fixes would be done 2 weks ago, you spoke to the developers. I hope you didn't forget about it?

The menu doesn't move along with the section scrolling.
For Team Viewer, when you remove the default picture and upload another picture, it doesn't reflect the change, and it kills the site.

I am sure these things will be easy to recreate and fix.

Please let me know!

I am on Joomla 4.2, SP Page builder Pro 4.0.3 and OnePage Template 3.0.0

Ofi Khan Staff

4 years ago

Yes, we did not forget. The team is working on the template update. It will release soon. Can you show the error screenshot for the second issue? What error is shown when you change the picture?

Shounak Das Asked this

4 years ago

Hi Ofi,
I have created a temporary site for you and I will provide the login details in the hidden section.
All I have done is loaded the template with quickstart. Nothing more, nothing less.

It seems its gone worse with Joomla update, before I could open the page, now, I can't even do that, please try it out.

Looking at the layout section, Its the onepage "teams" module, which doesn't show the picture even its uploaded ?

I actually have no idea. Please release a fix for this template ASAP. It was because of this template I went and bought the license, etc. I have no idea how it is working in the demo!!

Have a go and good luck!

Shounak Das Asked this

4 years ago

Hi Ofi,
Didn't hear anything from you!

Did you manage to log in to the back end I set up for you and recreate the issues I am waiting for?

Ofi Khan Staff

4 years ago

Sorry for the delay. I could not get the issue. Where should I check for it? Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot

Shounak Das Asked this

4 years ago

Hi Ofi,

I think I have explained it well enough in the answer I posted 5 days ago, and I also put HIDDEN CONTENT for you to look at.
Have you tried that? Because, if you did, you would have spotted that the page doesn't load, and if you can get to the problem and the page loads, then please have a look at the "Teams" module for OnePage. You can do that if you can inspect the page via SP Pagebuilder PRO.

I actually don't know, Ofi, what else you want from me.

Its been over 2 weeks since the deveolopers promised a fix.

Can you please look into the matter URGENTLY?

Or call me!

Shounak Das Asked this

4 years ago

Anything Ofi?

What do you need from me? Did you look at the hidden content I posted for you?

Its been a month since a release was "promised". I think I deserve an update please or my money back.

Ofi Khan Staff

4 years ago

Apology for the delay. I have got the fix from the developer. Please check your site now.

Which one is the teams module here? Please guide me where to check it.

https://prnt.sc/dwgiyX0aNOnZ

Shounak Das Asked this

4 years ago

Hi Offi,

I have attached screenshots on where the module is. My site still does not work, you can use it as a test bed if you wish.

https://prnt.sc/kY45xZb-Ir4p
https://prnt.sc/5S1ltTIEo5rr

Shounak Das Asked this

4 years ago

Offi,
I am extremely disappointed with the level of support I am getting. My purchase was completely a waste of money. Only if I had known earlier, I would have gone and looked for other solutions.
Is there someone higher I can speak to please?

Nothing has been done in my opinon for a month, nor a fixed version of the onepage template has been officially released. I have setup a test bed for you and still you couldn't take advantage of it.

I have no idea as a paying customer how much more of a help I can be?

Extremely Extremely disappointed with your knowledge and support.

Ofi Khan Staff

4 years ago

I am really sorry for the delay. Due to heavy workload, I failed to reply you on time. It's all my responsibility 😔

Anyway, your SP Page Builder version was not updated. I have updated it to SP Page Builder 4.0.4. It works fine now. Please check and confirm me.

Shounak Das Asked this

4 years ago

Although the exception to get into SP Pagebuilder pro is fixed, now I have the following errors:

All I did was update values in Teams Module (About Us).

a) After I tried to upload an image, the "Uploading Image" dialog box remained on screen, until I pressed 'X' in the corner.It doesn't close automatically after the picture is uploaded. In the background, the picture does upload and I can select it from within the component.
https://prnt.sc/AtujMenm_WYf

b) After I select the picture, the screen is not updated. I get the following in SP Page Builder
https://prnt.sc/iaH0sqkkpwhO

c) After I save the changes and do a 'Preview' I get tthe following:
https://prnt.sc/WUyV3rEuGgPC

I have left my test bed as it is for you to look into.

Shounak Das Asked this

4 years ago

Any updates Offi?

Ofi Khan Staff

4 years ago

Apology for the inconvenience. Your issue is fixed now. Please check your site.

Shounak Das Asked this

4 years ago

Hi Offi,
I can see the images on the main page, however when I build the page using SPPageBuilder Pro, I don't see what I have uploaded.
I see the following:
https://prnt.sc/2wCzTBxqxsWd

Also, and this is very important, when will you give me a release with these items fixed. The page you are testing on, as I said, is just a test bed, my main page is somewhere else. I need an official release of the template from you!

Rana.

Shounak Das Asked this

4 years ago

Any Updates?
When are you going to give me a release of the fixed template?

Ofi Khan Staff

4 years ago

Apology for the delay. All of your issues are fixed now, hopefully. Now, please take these files from this test site to your main site and things will be fixed on there as well.

templates/shaper_onepage/sppagebuilder/addons/teams/site.php
templates/shaper_onepage/index.php
templates/shaper_onepage/js/main.js
templates/shaper_onepage/js/jquery.nav.js

Shounak Das Asked this

4 years ago

Hi Offi,
I got the email from JoomShaper that a new version of OnePage template was released. I installed the template and when I go to the website, I get this.

https://prnt.sc/VxE3S0yYQLnf

Please Please Please Please Please test before you release. When can I have a fix please?

Ofi Khan Staff

4 years ago

Apology for the inconvenience. I have not found the issue now.