Staff replied SP Page Builder

addonsJSON is not defined, no panel, update to SPPB 4.0.1 Pro

Asked by anchorsoftware 4 years ago Last activity 3 years ago

Updated to 4.0.1 Pro and now I have the welcome page but clicking on any of the tabs will send me to a blank screen. Console shows:

Uncaught ReferenceError: addonsJSON is not defined
    at 8665 (5bf1c4e758731473eb0373dcac161191.js:8:44353)
    at a (5bf1c4e758731473eb0373dcac161191.js:8:262415)
    at 5bf1c4e758731473eb0373dcac161191.js:8:264006
    at a.O (5bf1c4e758731473eb0373dcac161191.js:8:262689)
    at 5bf1c4e758731473eb0373dcac161191.js:8:264019
    at 5bf1c4e758731473eb0373dcac161191.js:8:264025

8 replies

Ofi Khan Staff

4 years ago

Hello anchorsoftware

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

anchorsoftware Asked this

4 years ago

Added

anchorsoftware Asked this

4 years ago

Added information on hidden box

Ofi Khan Staff

4 years ago

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check your issue on my localhost.

anchorsoftware Asked this

4 years ago

Backup created link added to the hidden content area.

Ofi Khan Staff

4 years ago

Your issue is fixed now. Please keep JavaScript Compress off. We will improve it in the future versions.

https://prnt.sc/C_3l945BO6GG

William Casey

3 years ago · edited

I am currently having the same problem with my site. How do I correct this as the editor is not working and I do not have Javascript Compress on?

Uncaught ReferenceError: addonsJSON is not defined
at 73623 (engine.js?029869e2b8763d638eb39ed05c8ff040:1:160913)
at a (engine.js?029869e2b8763d638eb39ed05c8ff040:1:800491)
at engine.js?029869e2b8763d638eb39ed05c8ff040:1:802079
at a.O (engine.js?029869e2b8763d638eb39ed05c8ff040:1:800767)
at engine.js?029869e2b8763d638eb39ed05c8ff040:1:802094
at engine.js?029869e2b8763d638eb39ed05c8ff040:1:802100

Ofi Khan Staff

3 years ago

Hello William Casey

Please keep it off while you are using frontend editor. After the editing is done, you can turn on JavaScript compression.

Best regards

William Casey

3 years ago

I have that turned off and still have a blank screen

Ofi Khan Staff

3 years ago

Please post a new question regarding your issue. We will check and help you.