Hi there,
I am using Shaper Saloon Template here:
https://www.derfriseur-korbach.de/
I tried to update SPP3 to SPP5 but I cannot acces the backend editor any more then. I get following error:
I had to install a backup. Frontend Editor was working - but buggy problems - site in Frontend appeared. Admin without any errors.
What can I do to avoid this when I try to update once again?
kweb
Hi there!
Sorry for your experience.
Did you try to clear your Joomla and browser caches deeply after having this error, please? Kindly do let me know. If yes, then may I take an akeeba backup of your site?
The following doc can be helpful: https://www.joomshaper.com/documentation/sp-page-builder/installation-update#span-style-font-weight-400-how-to-update-from-sp-page-builder-v3-x-or-v4-x-to-v5-x-span
Best regards,
Hi,
I have tried once again - error occuring once again. I have made a deep cache deletion and also browser - still showing up. Right now the error is still present so you can have a look. Of course you can make a backup. You can also download the latest backup which I made BEFORE upgrading to SPP6.
kweb
Thanks for your feedback. I am trying to have a backup to check on my local then.
Thanks for your patience.
Hi kweb,
Is your issue solved already?
I can open both the backend and the frontend editor. Please check the screenshots in the hidden content box.
Best regards,
No - please try to open "HOME" site.
Hi,
I have reviewd your Home Page and found out that you need to remove all the empty cells from your table addon.
Since you have used many table addons in your home page, kindly remove each and every empty cells(rows and columns) there. I am sharing a sample screenshot for your convenience.
Please let me know if that resolved the issue for you.
Best regards,
Well, but how to remove? I cannot even access it...
Hi,
Please check the screencast in the hidden content box.
I have done some for you. Do you want me to do the rest also?
Well, I have done all of them for you now. Please check your backend editor and let me know.
Thanks!
Hello,
I haven’t heard back from you regarding this issue. Could you please confirm if everything is working fine now?
If so, kindly accept the most helpful answer to close the post.
Best regards,
