SP Pagebuilder Admin Interface Gives Error: Can't Access Property "data", E.response is Undefined
Riku Lahteenmaki
After logging on to admin in Joomla 5, SP Pagebuilder (v6.8) gives error:
can't access property "data", e.response is undefined
This happens, when SP Pagebuilder admin interface is opened the first time during an admin session. After that the interface opens normally, when tried another time.
In the previous version of SP, the same happened, but the user was also logged out from the backend. The next time after logging on again, the SP interface was working normally.
Ziaul Kabir
Accepted AnswerHello,
Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best regards,
Riku Lahteenmaki
Accepted AnswerHi Ziaul,
I cannot give admin access to the site, because there is sensitive information.
Ziaul Kabir
Accepted AnswerThen, please try reinstalling the latest version and clearing both your browser cache and Joomla cache.
Let me know the update.
Thanks!
Riku Lahteenmaki
Accepted AnswerThe same error message shows despite reinstalling SP and clearing caches.
When exiting the admin page (with errors), I am logged out of Joomla. With the next login, the SP admin interface opens without errors.