Cannot Delete Cache - Question | JoomShaper
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Cannot Delete Cache

DB

Douglas B

SP Page Builder 3 years ago

Hello,

I seem to be having an issue deleting cache as of the last day or two. This is what i see:

This is a recent cache error, and did not happen up until the last day or two.

  • Joomla 3.10.11

  • PHP 7.4

  • SP PageBuilder Component 3.8.8

Any possible insights into what might be going on with this error? Thank you very much for the help, it is greatly appreciated.

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8 Answers
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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #81644

Thanks for SuperMan account, fixed.

I recreated cache folder, it was sort of Joomla problem, not Joomshaper software related.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #81509

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #81521

If I may...

System Information > System > Folder Permission

URL: administrator/index.php?option=com_admin&view=sysinfo

check if

  • cache (Cache Folder)
  • administrator/cache (Cache Folder)
  • www/tmp (Temp folder)

are all writable (green)

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DB
Douglas B
Accepted Answer
3 years ago #81530

Hello Paul and Toufiq,

Thank you for the suggestion Paul, I have check and all folders are writeable.

Please see hcontent for administrator info.

Thank you for checking.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 years ago #81551

we need "Super Users" access

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DB
Douglas B
Accepted Answer
3 years ago #81552

My apologizies, i have upgraded the user group... please see info below in hcontent.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #81640

Please try to permission 777 or 755 for the cache folder

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DB
Douglas B
Accepted Answer
3 years ago #81743

Good Morning Paul,

Okay, fair enough. :) I double checked the permissions this morning on the cache folder and I appreciate that it was set to 755. Thank you for your help, i greatly appreciate it. Have an excellent day today.

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