Cannot Delete Cache - Forum | JoomShaper
Solved SP Page Builder

Cannot Delete Cache

Asked by Douglas B 4 years ago Last activity 4 years ago

Hello,

I seem to be having an issue deleting cache as of the last day or two. This is what i see:

This is a recent cache error, and did not happen up until the last day or two.

  • Joomla 3.10.11

  • PHP 7.4

  • SP PageBuilder Component 3.8.8

Any possible insights into what might be going on with this error?
Thank you very much for the help, it is greatly appreciated.

Accepted answer

Marked as the solution
Paul Frankowski Senior Staff

Thanks for SuperMan account, fixed.

I recreated cache folder, it was sort of Joomla problem, not Joomshaper software related.

7 more replies

Toufiq Senior Staff

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Paul Frankowski Senior Staff

If I may...

System Information > System > Folder Permission

URL: administrator/index.php?option=com_admin&view=sysinfo

check if

  • cache (Cache Folder)
  • administrator/cache (Cache Folder)
  • www/tmp (Temp folder)

are all writable (green)

Douglas B Asked this

Hello Paul and Toufiq,

Thank you for the suggestion Paul, I have check and all folders are writeable.

Please see hcontent for administrator info.

Thank you for checking.

Paul Frankowski Senior Staff

we need "Super Users" access

Douglas B Asked this

My apologizies, i have upgraded the user group... please see info below in hcontent.

Toufiq Senior Staff

Please try to permission 777 or 755 for the cache folder

Douglas B Asked this

Good Morning Paul,

Okay, fair enough. :)
I double checked the permissions this morning on the cache folder and I appreciate that it was set to 755.
Thank you for your help, i greatly appreciate it.
Have an excellent day today.

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