I have been having more success with your FACEbook chat, the support in this forum is very poor, literally staff passing over ticklets and responding with answers that clearly demonstrate they didn't even read the ticket little loan try and investigate
TOP OF THE TICKET, I clearly provide the URL twice and your staff still asks for the URL..
https://www.joomshaper.com/forum/question/17157
The person on facebook deserves a raise and you need to fire a few suppport agents to make a point, seems like a culture of lazyiness and disibnterest,
addressing tickets properly reduces actual ticket volume and also contributes a large part to improving the product overall, lack of interest in ticket support is a path to failure of products development progress.
Your team are so disinterested that it took 5 Months for me to get support for muy very first page, and I had to resolve the issues myself