Hello

Thank you for your query.

Please share your admin access. You can use the hidden box to share the log in credentials.

check in hidden content

Hello

Could you please check the permission for this user - Guest? I am not getting access to SP Page builder from my end.

Ok now check, I have assigned permission.

Thank you. I have shared this issue with our Senior Agent, he will check this and we will get back to you as soon as possible. We appreciate your patience and cooperation very much.

Thank you for reply. I am waiting for solution.

Hi,

Please reply, I am waiting for reply.

Please upgrade your PHP version 7.0 to 7.4 and let me know. Thanks

Hi After update 7.0 to 7.4 version I got below error please check screenshot.

After update php version - https://prnt.sc/3qDKZ9k895dm

Php verison - https://prnt.sc/UG3r9kxSQd9a

Give me a akeeba backup zip file.

https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view

Is it not posible online? I cant share website backup with other. here is some policies. I have shared admin rights.

I will check your site on my localhost. Then i will let you know the solution. Or create an staging site

https://drive.google.com/file/d/1ms8hPQfM3xfF4XUO0W4pUZAhzGUqxBwD/view

1. Create a subdomain from your cPanel
2. Export your existing site Database from PHPMyAdmin
3. Create a new Database
4. Import the existing Database to the new Database
5. Update configuration.php file
6. Go to the administrator of the staging site
7. Upgrade your PHP version of your subdomain.