Unable To Reach Options - Question | JoomShaper
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Unable To Reach Options

YS

YUMA SCOTT

SP Page Builder 3 years ago

When a block is hidden under the header, you cannot select any options to edit. Is there a way to move the edit bar or something? https://prnt.sc/6aq15-PLtx5b

There are other "glitches/bugs" I'm running into. Is this the right place to report them?

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9 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #85054

Hi

Thanks for contacting us. Could you please give me a screencast of your issue? And also please share your administrative information on the hidden content so that I can check.

-Regards.

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YS
YUMA SCOTT
Accepted Answer
3 years ago #85058

Hello, Thanks for the response. I'll work on a screencast. In the meantime, please see this and the admin infor included. You can see the edit toolbar hidden behind the header: https://prnt.sc/6aq15-PLtx5b

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #85079

Please mention also which page I need to go.

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YS
YUMA SCOTT
Accepted Answer
3 years ago #85087

Hello Mehtaz, Thanks for the response. I did mention it in the hidden content: Screenshot is from the About page.

Thanks!

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #85342

But I am able to reach that option. Please check.

Screenshot 2022-09-19 at 8.02.23 PM.png

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YS
YUMA SCOTT
Accepted Answer
3 years ago #85348

Yes, you can now because I added a header. If I go into the menu settings and remove the header, it will look like my screenshot.

Try this page instead, and you will see it: https://kepplecompanies.com/index.php/companies/medi-weightloss

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #85352

Sorry for the inconvenience.

I have suggestions for you...

You can use the context menu to edit those addons. Context menu appears when you right-click inside of an addon, it gives you useful edit options right there.

Another suggestion is that you can create a new Row, put a divider addon there, then disable that row, and move that disabled row on top of all.

And keep it please, must be disabled, not deleted. Then you may be able to edit all rows below.

Please follow the screencast: https://imgur.com/a/y113xaM

Thanks

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YS
YUMA SCOTT
Accepted Answer
3 years ago #85357

The right click options I see are as shown here: https://prnt.sc/1as3legE2enr

Is there a way to enable right-click options?

Thank you for the row option suggestion also.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 years ago #85363

Oh no sorry this option maybe not working now. You can use the row option.

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