Can't import Layouts - Forum | JoomShaper
Staff replied SP Page Builder

Can't import Layouts

Asked by René Andree 4 years ago Last activity 4 years ago

i can't import some layouts for example "Bicycle Rental". I get to see a white page at most. in the layers, however, it looks as if he has imported it. i use sp page builder version 4.0.4 and joomla 4

9 replies

Oldest first Newest first Most helpful
Anne Staff
4 years ago

Hello there,

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Best regards

René Andree Asked this
4 years ago

Okay, thank you.

René Andree Asked this
4 years ago

now it should work

René Andree Asked this
4 years ago

Can you please check it again, now your permission should work.

thank you

Anne Staff
4 years ago

Hello René Andree,

Thanks for the credentials. Yes, It's working. We are checking the issue and will get back to you soon.

-Regards

Anne Staff
4 years ago

Hello René Andree,

Please take our sincere apology. Would you mind to Turn off (disable) mod_security or Rocket loader from cPanel (hosting settings) and try again?
Please let us know about it.

-Regards

René Andree Asked this
4 years ago

That does not sound good. why should i turn off a security system? I don't think it's good. Shouldn't it work with the normal settings? I admit that I don't know much about mod_security. could you please explain that to me in a little more detail?

Anne Staff
4 years ago

Hello there,

Please take our sincere apology. Some of your lay out bundles are loading, some of them aren't. Sometimes mod_security prevents them to load. If you don't want to disable it, then you can download the layout bundles in your local host and import the pages. Let us know if you face any difficulty.

-Regards

Log in to reply.