[bug] Background Image Saved As Wrong Path - Question | JoomShaper

[bug] Background Image Saved As Wrong Path

Nasir Khan

Nasir Khan

SP Page Builder 5 days ago

I just updated the Page Builder to v4.0.5. In this version the backgroud image path is stored with /media/com_sppagebuilder/css/ and as a result it fails to load in the website.

This is not expected at all and a number of my website pages are broken!

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8 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 5 days ago

Hello Nasir Khan

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing. Also, share the exact page link where the issue can be found.

Best regards

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Nasir Khan
Nasir Khan
Accepted Answer
5 days ago

added the access credentials. You may create a separate page to test the issue.

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Nagesh
Accepted Answer
5 days ago

hi am true facing the same issue after uograding from sp pro 3 to 4. can you let me know what worked as background image goes to the media/com_sppagebuilder/css/images flder but there is no image in that folder even though i have cleared the image and inserted it again many times on the page edit.

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Nagesh
Accepted Answer
5 days ago

on further checking if the production mode setting of sp is enabled this error occurs where it looks for the images in media folder. by disabling the production mode it look in the original images folder. the production mode is needed to combine the css.. can someone look at this bug please

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Nasir Khan
Nasir Khan
Accepted Answer
3 days ago

any update??

@Ofi Khan did you identify this as a bug, yet?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 days ago

Nasir,

I have forwarded the issue to the developer team. They will get a fix soon. However, this is only happening in your site.

Nagesh,

Please allow the developers some time. It looks like your issue is similar to Nasir's.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 day ago

The developer team identified the issue and started working on it. We will share the fix with you soon.

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Nasir Khan
Nasir Khan
Accepted Answer
23 hours ago

thanks, I hope it will be resolved soon.

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