BUG : Background Image Duplicated - Question | JoomShaper

BUG : Background Image Duplicated

Laurent

Laurent

SP Page Builder 3 weeks ago

Hi

When I add an image as section background, this image is duplicated even if I set no-repeat in settings. See video in Hidden Content area.

Why ?

Thanks

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20 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 week ago #230501

Hi,

You're welcome! I'm glad it's working properly now.

The issue was related to your caching solution. For some reason, it was still serving an older cached CSS file even after the cache had been cleared or disabled. As a result, two different CSS versions were being loaded simultaneously, causing the background image to be rendered twice.

To resolve this, I removed the collection-saison section class first, which forced the old cached CSS to be discarded. After that, I added the same class back, allowing the system to regenerate a fresh CSS file with the correct styles. This ensured that only the updated CSS was being loaded.

This can sometimes happen when a caching or optimization system retains previously generated CSS assets instead of fully regenerating them after changes. Although clearing the cache usually resolves the issue, some caching layers (such as server-side cache, CDN cache, or CSS optimization plugins) may continue serving stale assets until they are explicitly refreshed or regenerated.

Please let me know if you notice anything else, and I'll be happy to help.

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Laurent
Laurent
Accepted Answer
1 week ago #230504

ok thanks for your feedback.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 3 weeks ago #229472

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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Laurent
Laurent
Accepted Answer
3 weeks ago #229478

ok done, see credentials in Hidden Content area + page where is the issue

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 weeks ago #229773

Can I take a full backup of your site?

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Laurent
Laurent
Accepted Answer
2 weeks ago #229785

I did a backup for you. see Hidden Content area to download website + database export

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Laurent
Laurent
Accepted Answer
1 week ago #230318

any news?

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 week ago #230322

Is you site online? I have tried to access but unable to access.

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Laurent
Laurent
Accepted Answer
1 week ago #230323

I had to move website in production so URL domain has changed. but in previous message I sent to you a full backup (following your request). so you are able to install the website locally and reproduce the issue.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 week ago #230324

I have tested this on my local environment, and it appears to be related to a caching issue on my end. I will recheck the issue on the live server to verify whether it can be reproduced there.

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Laurent
Laurent
Accepted Answer
1 week ago #230325

strange because on the first URL I gave to you, cache was disabled. So I don't think the issue is coming from cache.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 week ago #230326

prnt.sc/UMl9moI3Ez7L From the backup you have provided

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Laurent
Laurent
Accepted Answer
1 week ago #230330

I do some other chek and I come back to you.

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Laurent
Laurent
Accepted Answer
1 week ago #230387

tested on production website with all cached disabled and does not work. problem still exist. see screen capture in Hidden Content area.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 week ago #230439

??

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Laurent
Laurent
Accepted Answer
1 week ago #230444

sorry, see now hidden content area.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 week ago #230449

Could you please share the administrator access of the site?

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Laurent
Laurent
Accepted Answer
1 week ago #230457

ok done. see Hidden Content area.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 week ago #230486

Please check now.

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Laurent
Laurent
Accepted Answer
1 week ago #230495

thx, seems to be fine. what have you done exactly?

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