Accordion item open - Forum | JoomShaper
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Accordion item open

Asked by Mike Lawson 4 years ago Last activity 3 years ago

Hello, I have an Accordion addon with the Close All Item selected, however the first item is always open on the page: https://tcarrassociates.com/medicare-101

Any ideas how to fix?

Accepted answer

Marked as the solution
Ofi Khan Staff
4 years ago

You are welcome 😊

There were some issues with index.php file. I have fixed it. You can take it from your site. Hopefully, it will not be needed in the future.

Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.

I have a humble request too. It would be very kind of you if you can manage some moment to give us feedback on 

  1. Joomla Extension Directory
  2. TrustPilot

This will inspire us to improve.

17 more replies

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Ofi Khan Staff
4 years ago

Hello Mike Lawson

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Mike Lawson Asked this
4 years ago

Ofi, credentials are in the private content... thanks

Ofi Khan Staff
4 years ago

Apology for the inconvenience. Your issue is fixed now. Please check your site.

Mike Lawson Asked this
4 years ago

Ofi, I can confirm that the accordion items are all closed, thank you.

Please give me a breakdown of the steps taken to fix it for my future reference.

Mike Lawson Asked this
4 years ago

Ok, what do you mean "take it from your site" ?

I will gladly leave a review. Thanks again

Ofi Khan Staff
4 years ago

Go to this file on this site https://tcarrassociates.com/ :

templates/shaper_helixultimate/index.php

and copy the file and paste to any Helix Ultimate template based site. Any similar issue on other sites will be fixed.

Mike Lawson Asked this
4 years ago

Thanks for the clarification

Ofi Khan Staff
4 years ago

You are welcome 😊

jeronimo89
3 years ago

I have the same problem on my website
Can you look after please OFI ?
Thanks a lot
Jérôme

jeronimo89
3 years ago

Hi Offi
can you see so for me the same problem ?
Best regards
Jérôme

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