Accordion Item Open - Question | JoomShaper
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Accordion Item Open

ML

Mike Lawson

SP Page Builder 3 years ago

Hello, I have an Accordion addon with the Close All Item selected, however the first item is always open on the page: https://tcarrassociates.com/medicare-101

Any ideas how to fix?

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18 Answers
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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #87816

You are welcome 😊

There were some issues with index.php file. I have fixed it. You can take it from your site. Hopefully, it will not be needed in the future.

Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.

I have a humble request too. It would be very kind of you if you can manage some moment to give us feedback on 

  1. Joomla Extension Directory
  2. TrustPilot

This will inspire us to improve.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #87376

Hello Mike Lawson

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

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ML
Mike Lawson
Accepted Answer
3 years ago #87384

Ofi, credentials are in the private content... thanks

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #87809

Apology for the inconvenience. Your issue is fixed now. Please check your site.

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ML
Mike Lawson
Accepted Answer
3 years ago #87814

Ofi, I can confirm that the accordion items are all closed, thank you.

Please give me a breakdown of the steps taken to fix it for my future reference.

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ML
Mike Lawson
Accepted Answer
3 years ago #87817

Ok, what do you mean "take it from your site" ?

I will gladly leave a review. Thanks again

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #87991

Go to this file on this site https://tcarrassociates.com/ :

templates/shaper_helixultimate/index.php

and copy the file and paste to any Helix Ultimate template based site. Any similar issue on other sites will be fixed.

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ML
Mike Lawson
Accepted Answer
3 years ago #88055

Thanks for the clarification

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #88065

You are welcome 😊

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jeronimo89
jeronimo89
Accepted Answer
2 years ago #109222

I have the same problem on my website
Can you look after please OFI ? Thanks a lot Jérôme

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jeronimo89
jeronimo89
Accepted Answer
2 years ago #109789

Hi Offi can you see so for me the same problem ? Best regards Jérôme

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #110872

Hello jeronimo89

Please post a new question and we will check your issue.

Remove your credentials from the post. It is visible to the post owner.

Best regards

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jeronimo89
jeronimo89
Accepted Answer
2 years ago #110876

Hi Offi it was donne but never answer https://www.joomshaper.com/forum/question/23515 Best regards

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #110882

Thanks. I will check the issue.

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P
Pedros
Accepted Answer
2 years ago #112295

HI, i have same problem, could you tell me what change in index.php?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #112412

Hello Pedros

Please post a new question regarding your issue. We will check and help you.

Best regards

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P
Pedros
Accepted Answer
2 years ago #112427

https://www.joomshaper.com/forum/question/23930

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #112583

Thanks for posting. It will be solved soon.

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