Hello there,

Thanks for contacting us and please take our sincere apology.
The technial requirement of PHP for SPPB 4 is:

PHP 7.0.31 (minimum), PHP 7.2, PHP 7.3, PHP 7.4 or PHP 8.0.x (maximum). You can check the other requirements here: https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-4/technical-requirements

-Regards

Hi Anne,

I have reverted to php 8.0.23 and mariadb 10.3.34. The php setup meets all the requirements for SPPB 4 and yet i get the same blunt silly error.

Worse, i just tested in Joomla 3.10 and PHP 7.4 and SPPB 4.0.5 successfully failed.

Further testing done on 13th October 2022

I uninstalled the SPPB version 4.0.5 and installed version 4.0.4. The problems does not exist on version 4.0.4

Hi,

Why is there no answer???

Hello there,

Please take our sincere apology for the unwanted delay. Please allow us some time. We are checking the issue and will get back to you soon.

-Regards

Hello?? Why is there no answer or solution??

Hello there,

Please take our sincere apology for the unwanted delay. Would you mind if I take a full site back up of your site and check it on our local host?

--Regards

I have deleted the old site and created a new Joomla 4.2.4 site and installed the Helix Ultimate Template and SPPB Version 4.0.6. You may take a full backup and use it.

I have provided the details in Hidden Contents.

Hello there,

Are you facing the same issue with current installation?

Dont you think that is silly question? If it works with current installation would i be giving you access to the current installation?

Please stop stalling. Give us a solution urgently!!

The quality of support in Joomshaper seems to be deterioting these days!

Hello there,

Please take our sincere apology. We can't access to your site. Would you mind to check again?

-Regards

Anne,

Are you really that dumn??? This what i posted earlier :

I have deleted the old site and created a new Joomla 4.2.4 site and installed the Helix Ultimate Template and SPPB Version 4.0.6. You may take a full backup and use it.

I have provided the details in Hidden Contents.

I also gave you the link to the new site in the hidden part. I am giving you the link again. Please check the Hidden Content with this reply . I hope you can get things right this time!!!!

I am really disgusted with the support these days. I should update the Technical Review sites on Joomshaper.

Hello there,

Please take my humble apology for becoming silly. I became dumb and Unfortunately avoided the credentials in the second last comment and thought that you updated it in the first comment . Please take our sincere apology for the inconvenience . When we create a new page the error " File not found" comes, but when you go back , then you can see that a page has created and you can work on it. I have talked to the Developer team about it . It seems like a bug. Hopefully, it will be fixed in the next update.

-Regards

Its happening in version 4.0.5 and the latest 4.0.6 as well. I am very disappointed that this has not been tested before releasing the version. If it happen in a addon, i would understand but not forgive but this happen to whole software!!! Is there Quality Assurance process in place in Joomshaper?

Appreciate an explanation from the CEO on this because i am unable to use the latest version and features in Joomla 4.2.4 and many users who have upgraded will have the same sick problem.

Please advise in which release are you going to fix this problem?

Hello there,

We will ask the team about it and will get back to you.

-Regards