Error: 0 Call to undefined method Joomla\CMS\Helper\MediaHelper::getCleanMediaFieldValue() - Forum | JoomShaper
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Error: 0 Call to undefined method Joomla\CMS\Helper\MediaHelper::getCleanMediaFieldValue()

Asked by Mark 3 years ago Last activity 3 years ago

Getting error when trying to use new user registration and profile edit front end. Error: 0 Call to undefined method Joomla\CMS\Helper\MediaHelper::getCleanMediaFieldValue()

Joomla 3.10.11
Helix ultimate 2.0.11
Shaper Estate template

https://alburywodongaweb.com/alinen/index.php/registration

Thanks regards Mark

Accepted answer

Marked as the solution
Toufiq Senior Staff

Please check now. Thanks

8 more replies

Toufiq Senior Staff

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Mark Asked this

Hello this occurs on 2 of my sites one is a copy of the other but I will give you one login and perhaps you can tell me how to fix second site.

Regards Mark

Toufiq Senior Staff

Please check now. Thanks

What i have done. Go to the file location.

templates/shaper_estate/html/layouts/joomla/form/field/media.php

Find out the line of code.

require \JPATH_ROOT . '/plugins/system/helixultimate/html/layouts/form/field/media.php';

And replace with this code.

require HelixUltimate\Framework\Platform\HTMLOverride::loadTemplate();

Mark Asked this

Thankyou

Ok I have changed in other site and both show the form however the select image button when clicked shows error "403
You are not authorised to view this resource." and the eye icon does not show <span class="icon-eye" aria-hidden="true"></span>

Could you please advise fix.

Regards mark

Toufiq Senior Staff

can you share your site login credentials to check the issue?

Mark Asked this

They are the same as when you last logged in but have included below.

Thanks

Mark Asked this

Thanks Toufiq

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