Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Hello this occurs on 2 of my sites one is a copy of the other but I will give you one login and perhaps you can tell me how to fix second site.

Regards Mark

Please check now. Thanks

What i have done. Go to the file location.

templates/shaper_estate/html/layouts/joomla/form/field/media.php

Find out the line of code.

require \JPATH_ROOT . '/plugins/system/helixultimate/html/layouts/form/field/media.php';

And replace with this code.

require HelixUltimate\Framework\Platform\HTMLOverride::loadTemplate();

Thankyou

Ok I have changed in other site and both show the form however the select image button when clicked shows error "403 You are not authorised to view this resource." and the eye icon does not show <span class="icon-eye" aria-hidden="true"></span>

Could you please advise fix.

Regards mark

can you share your site login credentials to check the issue?

They are the same as when you last logged in but have included below.

Thanks

Thanks Toufiq

You are most welcome. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

https://www.trustpilot.com/review/www.joomshaper.com