Call To Undefined Method Joomla\CMS\Helper\MediaHelper::getCleanMediaFieldValue() - Question | JoomShaper
🎃 Halloween Sale is Live! Get 35% OFF on all plans. Sale ends soon! Get Offer

Call To Undefined Method Joomla\CMS\Helper\MediaHelper::getCleanMediaFieldValue()

OU

Ortal Udler

General 4 years ago

Hi, when I tried to edit my joomla article from the front, I receive the error message: Call to undefined method Joomla\CMS\Helper\MediaHelper::getCleanMediaFieldValue()

When I tried to edit the article from the backend, I don't see the option tabs in the article.

Please give me some advice.

0
9 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #32994

Hello Ortal Udler

Templates are not yet compatible with Helix 2. Please allow us some time. Hopefully, we will make the templates compatible within this month. Meanwhile use Helix 1.1.4 on your site.

Best regards

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 4 years ago #32996

Hi

Do not upgrade to Joomla 4 or Helix Ultimate 2.x.x frameworks if you have already used other templates as those are not compatible yet. Our dev-team is working on it and those templates will be compatible soon. Thanks!

0
OU
Ortal Udler
Accepted Answer
4 years ago #32997

How can I downgrade to Helix 1.1.4? Can you please send my a install file or a link?

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 4 years ago #33006
0
WI
WeNeX IT-Solutions
Accepted Answer
3 years ago #51259

hi,

same problem.

BUT: joomla version 3.10.4

installed templated: shaper_helixultimate - Standard (with helix 1.1.4)

installed: SP PAGE 3.8.2

Warning: : json_decode() expects parameter 1 to be string, object given in /www/htdocs/w01a642a/gs-parksiedlung.de/templates/shaper_helixultimate/error.php on line 48

0
WI
WeNeX IT-Solutions
Accepted Answer
3 years ago #51514

???

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #52043

Apology for the delay. Where is the error displayed? Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot or Imgur

0
N
Nikola
Accepted Answer
2 years ago #96777

I have an issue when I try to register an account. The issue is "Call to undefined method Joomla\CMS\Helper\MediaHelper::getCleanMediaFieldValue()"

Latest joomla, latest helix, ESTATE template quickstart

Can I get a fix?

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #97119

Hello Nikola

Please post a new question and we will help you on the issue.

Best regards

0