Page builder is working strange after update - Forum | JoomShaper
Solved SP Page Builder

Page builder is working strange after update

Asked by Vishaal 4 years ago Last activity 4 years ago

Hi,

After updating to the newest version op Page Builder, i cannot open any specific pages to edit. When I click on them the page isn't even loading.

https://postimg.cc/1g2CBJrZ

Whats wrong?

Accepted answer

Marked as the solution
Rashida Rahman Staff
4 years ago

Hi there!

Sorry for your issue.

Did you followed this when update SPPB, please?

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-4/installation-update#span-style-font-weight-400-how-to-update-from-sp-page-builder-v3-x-to-v4-x-span

Would you please check the following to see if it helps?

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-4/troubleshooting#pages-list-or-editor-not-working-white-screen

Best Regards

4 more replies

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‏‏‎ ‎J‏‏‎‎e‏‎‏‏‎‎n‏‏‎‎s W.‏‏‎
4 years ago

@Vishaal I hope you made a backup before upgrading to the new version?
This is mandatory for Joomshaper products.
Even for minor updates like 4.0.5 to 4.0.6.

Regardless, can you detect any errors in the developer console "F12"?

Vishaal Asked this
4 years ago

Thanks voor your answer Jens, i do made a backup. Just thought that i did something wrong.

Cannot find any erros in developer console, i will restore my backup and will wait with the update i guess.

‏‏‎ ‎J‏‏‎‎e‏‎‏‏‎‎n‏‏‎‎s W.‏‏‎
4 years ago

Cannot find any erros in developer console

This is of course a great pity that no error message was recorded.
Then, unfortunately, you will have to wait for help from Toufiq or Ofi.
Perhaps Paul can also help here.

I still wish you much success. :)

Rashida Rahman Staff
4 years ago

Hello Vishaal,

Thanks for accepting the answer:)

Have a nice day!

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