Staff replied SP Page Builder

Flip Box issue.

Asked by lumajosh 4 years ago Last activity 4 years ago

Hi,

I have an issue with Flip Box addon on home page of my site - https://bostonholistichealing.com/. I'm using latest verstion of SP Page Builder Pro, revibe template and Joomla 3.10.11. Via the front end editor I've added a row with numerous Flip Boxes - https://tinyurl.com/3kvbrvvr. While working on making changes, everything worked as intended, however, once I was done and launched the page as I normally would, instead of seeing my changes, I only see a lot of white space and if I hover over where Flip boxes should be, I only see a flip effect with a text on it - https://tinyurl.com/yukke76v. Since the row does not work as expected, I've disabled it for the time being.

Please advise,

Thank you

18 replies

Toufiq Senior Staff

4 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Please disable the JCH Optimze extension and check again.

-Thanks

lumajosh Asked this

4 years ago

Hi,

Disabling of the recommented extention did not make a difference in respect to Flip box still not working (it looks exactly the same as in the posted video). The only noticeable difference is how the first row on the home page has expanded - https://tinyurl.com/tm6fs5ux. BTW, before you ask, I did purge cache to insure that everything has been cleared.

Also, I honestly do not think that your recommendation is a workable solution, it's rather a workaround. I have JCH Optimze for a reason, I'd rather address the issue at hand without disabling anything.

Thank you

Toufiq Senior Staff

4 years ago

Will you please provide me the Joomla administrator access to check the issue?

lumajosh Asked this

4 years ago

Please use login info provided in the Hidden Content

lumajosh Asked this

4 years ago

BTW, after I disabled / reenabled JCH Optimze, I'm can't reset the font of h3 header on the home page (Reiki and Energy Healing - Welcome to Boston Holistic Healing Center) back to what it used to be which is 60 px.

Toufiq Senior Staff

4 years ago

After disable jch optimize extension it works fine.

https://prnt.sc/AE6ZdzCVQDmS

lumajosh Asked this

4 years ago

So, the bottom line is that I do not have a choice here, in order to have flip box working I have to disable the jch optimize extension. What if this is not the desired solution? I use this extention for a reason.

lumajosh Asked this

4 years ago

It only works for me on a desktop, it does not work on my iPhone at all, I get white space.

lumajosh Asked this

4 years ago

I disabled row with flip boxes, since it wasn't working on mobile device.

Toufiq Senior Staff

4 years ago

Please enable the flip box and let me know. Thanks

lumajosh Asked this

4 years ago

I re-enable the row, however the last flib box in the right column does not dispay the image. Mobile behaviour is the same, none of the flip boxes are visible. If you won't be able to get it to work, please disable the row again since this is a live site. Thank you

Toufiq Senior Staff

4 years ago

It works fine.

lumajosh Asked this

4 years ago

Do you mind to provide more details on what exactly you did instead of simply stating that it works "fine"? As far as I concern, the "fine" still does not correctly on a mobile device. There is no flip effect at all.

Toufiq Senior Staff

4 years ago

Capture a screencast video from your iphone and share your problem.

lumajosh Asked this

4 years ago

Ok, not sure what exactly you've done, but now if I tap on an image on iphone it does show the background text. What exactly did you do to solve the problem? Thanks

Toufiq Senior Staff

4 years ago

Just disabled another plugin (System - Skyline Scroll To Top)

lumajosh Asked this

4 years ago

I wonder, how does it work exactly?! So, in order to get functionality of an addon to work, you just disable a bunch of different extentions / plugins and expect me to be HAPPY about it? Yeap, great, I solved your issue with the flip box - NOT, and btw I only disabled two things on your live site! I've mentioned this before and will repeat again, this is not a solution to my problem, THIS IS A WORKAROUND!!!!!!!!!!!!!!!!!! Do you understand that?

Toufiq Senior Staff

4 years ago

Your third-party extension conflict with our page builder. That's why need to disable them. Thanks