Please see: https://www.joomshaper.com/forum/question/19144.

4 days no response to a support request. Tried live chat and this was the response:

You
3d
Hello. Having an issue with the Nuron template. The Helix Ultimate 2.0.7 will not update the template Preset settings.
Anne T.
3d
Hello there
You
3d
I'm on a deadline to finish this site so I'm stressed!
You
3d
Hel.lo. Good morning.
You
3d
:)
Anne T.
3d
Good morning :)
Anne T.
3d
Apology for your experience with our product.
It sounds like a technical issue. Please post in the Support Forum about this:
www.joomshaper.com/forum (www.joomshaper.com/forum)
The technical team is there to assist you firsthand.
You
3d
Ok
You
2d
No one is responding in the forums
Anne T.
1d
Hello there,
Please take our sincere apology for the unwanted delay and  give me the forum post link. I will ask the team to assist you as soon as possible.
You
1d
www.joomshaper.com/forum/question/19144
You
1d
I am reuploading and configuring the site now. It will do the exact same thing after I upload it again.
You
1d
Done. Patched out. Still doing the same thing.
Anne T.
1d
Hello there,
I have already forwarded your issue to the team. The team will assist you as soon as possible.
You
1h
Still no one responding in the forums.```