Problem with blocks and layout (Plant Shop) - Forum | JoomShaper
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Problem with blocks and layout (Plant Shop)

Asked by Fran 4 years ago Last activity 3 years ago

Hello,

I'm using the SP Page Builder Pro (Version 4.0.6) and I can't use the blocks, getting the advice “buy Pro” which I already have. Also, I'm having some problems trying to edit some parts in the Plant Shop layout.

The email and License Key are correctly updated. ¿Any solutions?

Thanks in advance.

11 replies

Oldest first Newest first Most helpful
Toufiq Senior Staff
4 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Fran Asked this
3 years ago

Hello, Toufiq:

Admin provided.

Thanks!

Toufiq Senior Staff
3 years ago

You don't have the Page Builder license. Your license contains only the Template. Please check the hidden content.

Fran Asked this
3 years ago

It must be an error. I bought the license for Sp Builder Pro with the Halloween discount not the template because i just need the Helix Ultimate.

Fran Asked this
3 years ago

Personal. The one that includes:

  • SP Page Builder Pro
  • Access to All Templates
  • Access to All Extensions
  • Access to All Layout Bundles
  • 3 Websites License
  • 1 Year Support & Updates
Toufiq Senior Staff
3 years ago

I have created a test page and loaded page template. It works fine. Maybe you didn't add your license key & email address. Thanks

Fran Asked this
3 years ago

My problem is that I can't edit part of the layout (plant shop). I never said that the layout did not load. It just won't let me edit some parts.

On the other hand, the issue with the blocks looks resolved, by now.

And yes, the email and the license key were placed correctly from the beginning.

Thanks.

Toufiq Senior Staff
3 years ago

Please check the test page again. Thanks

Fran Asked this
3 years ago

Hello, Toufiq:

There are still parts that cannot be edited, but it doesn't matter anymore, because I've decided to use another layout, since I can't keep waiting.

Thanks for your time.

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