SP Pagebuilder Layout Bundles - Forum | JoomShaper
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SP Pagebuilder Layout Bundles

Asked by Livio 3 years ago Last activity 3 years ago

I bought 10 licenses from JoomShaper. Now I want to download and install the layout bundle.
Is the bundle not included? The error message 'Error the mail address is not correct' appears.
What do I have to do where to get rid of this error?

12 replies

Paul Frankowski Senior Staff
3 years ago · edited

Hi Livio,

all is OK, I checked your email and license key and worked good on my site. I was able to Load page themes. Sometimes you have to clear Joomla cache after putting those data. And no empty space before or after e-mail.

In case of...
Can you share access to one of those sites, as Super User.

Paul Frankowski Senior Staff
3 years ago · edited
  • Make sure (double check) that in SPPB Options/Configuration you put:
Livio Asked this
3 years ago · edited
Paul Frankowski Senior Staff
3 years ago · edited

Delete

Livio Asked this
3 years ago · edited

x

Paul Frankowski Senior Staff

Sorry, somehow I still I cannt get in "foto_9161_2022.jpg

have you tried mentioned by me tips?

plus

IN SPPB Options > Delete email, Save and paste again, Save. Then clear Joomla cache. Check missing feature

Livio Asked this

not yet, but I've create a new Superuser, please try it

Livio Asked this

below the right URL

Paul Frankowski Senior Staff
3 years ago · edited

I asked you 2x to check SPPB Settings if you put email and what you had?? login, not e-mail . Oh :(

foto_9162_2022.jpg

I will put what should be there, but please listen advices. Otherwise my written help doesn't make sense.

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