Why haven't I received any response from support? Why do I pay for support and receive no assistance? The website is a school website where both teaching staff and students need to access the private area of the website every day via their smartphones. Please help me with the support.

thanks Angelo

Hello Angelo Romeo

Apology for the delay. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Hello i send you my administrator access credential

thanks

Hello have you done anything? because I got this error now!

Warning: file_exists(): open_basedir restriction in effect. File(/site.php) is not within the allowed path(s): (/home/ujahqo1n/:/tmp:/var/tmp:/opt/alt/php74/usr/share/pear/:/dev/urandom:/usr/local/lib/php/:/usr/local/php74/lib/php/) in /home/ujahqo1n/domains/puecherolivetti.edu.it/public_html/components/com_sppagebuilder/parser/addon-parser.php on line 444

Warning: file_exists(): open_basedir restriction in effect. File(/site.php) is not within the allowed path(s): (/home/ujahqo1n/:/tmp:/var/tmp:/opt/alt/php74/usr/share/pear/:/dev/urandom:/usr/local/lib/php/:/usr/local/php74/lib/php/) in /home/ujahqo1n/domains/puecherolivetti.edu.it/public_html/components/com_sppagebuilder/parser/addon-parser.php on line 444

How come? thanks

I have not done anything. I think you are working on the site (or someone else is ). I will wait and check the issue later.

Hello another thing I noticed is this: Position 2 of the template I put that it must be hidden in tablet and mobile mode:

instead as you can see it is not hidden.

please help me, thanks!

Ciao,

I think I can help.. but I need access to admin area if possible

Hello I had already given my adminstrator credentials, but here they are again!

thanks

Thanks, I had to miss it.

I will check and let you know.

Please check now, refresh browser 2x

To be honest, on Mobile view on your place I would use shorter version of text "Sede PUECHER ,,..... Sese OLIVETTI... " there is no place for such a long text. Besides you forgot to make phone number active.

Hi this is not good, the writing and the icons must be on the same line, as in the first screenshot I posted! Now the writing and the icons are on different levels as you can see:

before it was like this

Also, in this link the site was working before the last updates you made. This is a development and backup environment I use for testing, and as you can see it works perfectly because the sp page bulider component is not updated here

sito sviluppo

how is this possible? before it worked perfectly even the issue I reported earlier that Position 2 was hidden perfectly and now it doesn't work anymore!

thanks for the support i would like the problem to be solved

hello What happened is that everything has gone wrong!

Position 2 used to be hidden (on the admin template side) in mobile or table mode correctly, so all the text disappeared and I didn't need to reduce it! Now it remains visible! How come it doesn't work?

Oh, thx ... I will check again.

Please refresh browser cache.

I added missing bootstrap fixes. Desktop and mobile should be OK now.

of course you can change columns settings in Template > Layout for Mobile view etc. becuase I think Logo is too small now, becuase there is col-4 value, try col-6.

Hello yes now it seems to be working I will try it tomorrow. But the main colour is this: #4285f4 as you can also see from settings in administrator

How come the colour selector doesn't work?

it should be this colour

thanks in advance

you can't see the footer correctly either

this is what it looked like before

How come the colour selector doesn't work?

Hmm, no idea. I can only correct them using custom CSS.

colors are OK right now, refresh browser cache