Staff replied Templates

Problem with template NewEdge

Asked by Angelo Romeo 3 years ago Last activity 3 years ago

Hello I have the following problem after the last update. Basically if I visit my site in the desktop version the links in the top right hand corner work perfectly and are clickable. Whereas if I visit the site in smartphone mode the three links don't work, they become non-clickable! and it's as if they are placed under a layout that doesn't allow them to be clicked even though they are clearly visible. I hope I have been clear. Thank you

Please find attached two screens of the problem.

Thanks again

18 replies

Angelo Romeo Asked this

3 years ago

Why haven't I received any response from support? Why do I pay for support and receive no assistance?
The website is a school website where both teaching staff and students need to access the private area of the website every day via their smartphones.
Please help me with the support.

thanks
Angelo

Ofi Khan Staff

3 years ago

Hello Angelo Romeo

Apology for the delay. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Angelo Romeo Asked this

3 years ago

Hello i send you my administrator access credential

thanks

Angelo Romeo Asked this

3 years ago

Hello
have you done anything? because I got this error now!

Warning: file_exists(): open_basedir restriction in effect. File(/site.php) is not within the allowed path(s): (/home/ujahqo1n/:/tmp:/var/tmp:/opt/alt/php74/usr/share/pear/:/dev/urandom:/usr/local/lib/php/:/usr/local/php74/lib/php/) in /home/ujahqo1n/domains/puecherolivetti.edu.it/public_html/components/com_sppagebuilder/parser/addon-parser.php on line 444

How come?
thanks

Ofi Khan Staff

3 years ago

I have not done anything. I think you are working on the site (or someone else is ). I will wait and check the issue later.

Angelo Romeo Asked this

3 years ago

Hello
another thing I noticed is this: Position 2 of the template I put that it must be hidden in tablet and mobile mode:

instead as you can see it is not hidden.

please help me, thanks!

Paul Frankowski Senior Staff

3 years ago

Ciao,

I think I can help..
but I need access to admin area if possible

Angelo Romeo Asked this

3 years ago

Hello
I had already given my adminstrator credentials, but here they are again!

thanks

Paul Frankowski Senior Staff

3 years ago

Thanks, I had to miss it.

I will check and let you know.

Paul Frankowski Senior Staff

3 years ago

Please check now, refresh browser 2x

Paul Frankowski Senior Staff

3 years ago

To be honest, on Mobile view on your place I would use shorter version of text "Sede PUECHER ,,..... Sese OLIVETTI... " there is no place for such a long text. Besides you forgot to make phone number active.

Angelo Romeo Asked this

3 years ago

Hi
this is not good, the writing and the icons must be on the same line, as in the first screenshot I posted! Now the writing and the icons are on different levels as you can see:

before it was like this

Also, in this link the site was working before the last updates you made. This is a development and backup environment I use for testing, and as you can see it works perfectly because the sp page bulider component is not updated here

sito sviluppo

how is this possible?
before it worked perfectly even the issue I reported earlier that Position 2 was hidden perfectly and now it doesn't work anymore!

thanks for the support
i would like the problem to be solved

Angelo Romeo Asked this

3 years ago · edited

hello
What happened is that everything has gone wrong!

Position 2 used to be hidden (on the admin template side) in mobile or table mode correctly, so all the text disappeared and I didn't need to reduce it! Now it remains visible! How come it doesn't work?

Paul Frankowski Senior Staff

3 years ago · edited

Oh, thx ... I will check again.

Paul Frankowski Senior Staff

3 years ago · edited

Please refresh browser cache.

I added missing bootstrap fixes. Desktop and mobile should be OK now.

of course you can change columns settings in Template > Layout for Mobile view etc. becuase I think Logo is too small now, becuase there is col-4 value, try col-6.