Hello Sandra97

It is coming from HikaShop component. Please contact with them for assistance.

Best regards

Hi Ofi,

I already contacted them and they told me it was coming from your template. The pagination is apparently overridden by the template. Concerning the <<, it is not displayed because the previous class is missing in the element. By the way, there's a difference between the English which displays << and the French which displays "précédent". It's probably a question of different translation in the template, but it may also be related to the problem of the missing class in French... So it could be due to something in the PHP code that generates the pagination. Note also I don't have the issue if I'm using the core template

Sandra

I can see that you are using Helix Ultimate template. It does not override any third-party component. Have you bought it from somewhere? or have you customized it?

I have some custom css for the pagination, but nothing that could result in the lack of the "previous" class in the code

as I said Helix Ultimate does not override any third-party extension. Please check templates/shaper_helix/html folder. If you find any folder named hikashop or similar, then remove it and check the issue.

Only hikashop override in the html folder is for the carousel on product page, so nothing related to the pagination. Even if I remove it, the issue is still there (in French only)

Also, I created a blog category to check if I have the same issue with pagination. I have so I don't think it comes from Hikashop

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Hi Ofi,

Thanks for your message and thanks in advance for your help.

Sandra

Hi Ofi,

Any news about my issue?

Thanks in advance

I have checked and found no connection with Helix Ultimate. It is coming from HikaShop component menu. Please check with another template to verify the issue.

https://prnt.sc/CzDWDg-nPW8T

Hi Ofi,

As I already mentioned, if I use the core template (cassiopeia), I don't have the issue anymore.

Sandra

Any news?

Thanks in advance

Apology for the delayed response. It looks like your issue is solved.

Hi Ofi,

No, it's not solved. The arrows to go to the previous page are not displayed on the French version of the site. If you check the page in English, you can see them, not in French

Apology for the inconvenience. Please follow this article and check that you have followed every steps.

Yes, as far as i can see, I have followed all steps. All my websites are in several languages, so I'm used to set up multilingual sites

I have taken a site backup and checking your issue on my localhost. I will update you soon.