Solved SP Page Builder

PB 4.06: Page freeze about 30 seconds

Asked by Ulf Nadge 3 years ago Last activity 3 years ago

My page always freezes after about 1 minute of editing in the editor. Sometimes plugins don't work and I am prompted to contact support. Please help.

Accepted answer

Marked as the solution
Toufiq Senior Staff
3 years ago

Site URL missing. Did you clear Joomla cache before check?

12 more replies

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Toufiq Senior Staff
3 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the correct Joomla administrator access to check the issue? I will check & get back to you soon. 

Login denied! Your account has either been blocked or you have not activated it yet.

-Thanks

Ulf Nadge Asked this
3 years ago

Sorry. Unfortunately, the account was still blocked.
It works now.

Ulf

Ulf Nadge Asked this
3 years ago

Hi Tofiq,
the problems arise when I edit the landing page (module ID 222).
Please look at the Image Carousel: When I create a new article, insert text and image, then click "save" the first time, everything works fine. If I change something else and click "save" again, the page freezes. Further processing is only possible after refresh. This is exactly how it goes on: edit, save, refresh. This is very annoying and wastes time. Could you please give me additional help?
Thank you very much for your effort
Ulf

Toufiq Senior Staff
3 years ago

I don't see any Carousel on this module. Can you share an screencast video?

Ulf Nadge Asked this
3 years ago · edited

Hello Toufiq, here is the video. I hope it is helpful. But: it doesn't matter which element is to be edited. Freezing always occurs after the 2nd save.
Best regards
Ulf

Toufiq Senior Staff
3 years ago

I have added a demo slide as new item on your slideshow. Please check again and let me know. Thanks

Ulf Nadge Asked this
3 years ago

Hello Toufiq, I applied the patch. Unfortunately the problem is still there. I delete the demo slide and hidden the image carousel and added a new row with 3 pictures. The page/editor freezes with the 2nd save.
Best Regards

Toufiq Senior Staff
3 years ago

Did you test new site? If yes, Is it possible to share your administrator login info via hidden content area to check the issue? Thanks

Ulf Nadge Asked this
3 years ago

There it is!
Ulf

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