Many Layout Bundles On Joomshaper.com do Not Work Properly - Question | JoomShaper
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Many Layout Bundles On Joomshaper.com do Not Work Properly

Andreas

Andreas

SP Page Builder 2 years ago

Many layout bundles on joomshaper.com do not work correctly. As I see it, it is a general fault of all of them. Guessing Page Builder 4. When I install and test them on some of my pages they work fine, but I'm using 3.x (Go go back admin). The problem is when you want to see how they look and "feel" them a bit, if they don't work as they should on your side, the whole thing with the gallery falls apart.

Some of the ones I've looked at just now are:

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17 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #101701

Andreas

Sometimes this issue occurs due to our server. It works fine now.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #98965

Hello Andreas

Thanks for your valuable feedback. These layout bundles are made with SP Page Builder 3. Some might face issues in SP Page Builder 4. Little adjustments should fix it.

Best regards

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Andreas
Andreas
Accepted Answer
2 years ago #100572

Hi Again. I am using SP 3. So there should not be any problem with them as i can see?

Right now i getting a "Templates not found." When i want to import a page / layout bundle. Can you please fix this problem? This is on all customers domains.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #100582

Have you activated your license? Please activate your license key in SP Page Builder options and then check the issue.

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jean luc trevilly
jean luc trevilly
Accepted Answer
2 years ago #100588

Hello, I have also a "template not found" error with SP3, this error is often reported in the forums but is still not fixed.

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Andreas
Andreas
Accepted Answer
2 years ago #100629

Of course i have an active License and checked the options. It have just stopped working on ALL clients pages. I have been here for years. Please show some will to help.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #100672

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

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Andreas
Andreas
Accepted Answer
2 years ago #100698

Ok, done. Let me know. This error is on every site.

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Andreas
Andreas
Accepted Answer
2 years ago #100822

I can only confirm that the import of bundles now work again. But there is bundles missing it seems.

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‏‏‎ ‎J‏‏‎‎e‏‎‏‏‎‎n‏‏‎‎s W.‏‏‎
Accepted Answer
2 years ago #101402

@Andreas
That layouts are missing in version 3.x is unfortunately correct, because the layouts are not always provided for both versions.
A good example is the new Architectural layout.
Which is not available for 3.x.
Regardless of the layout folder indicator that there is a layout.

Unfortunately there is no indicator on the website itself that the template is only available for SPPB 4.x but not for 3.x.
Only the blog-post indicates, that this layout is only for SPPB 4.x.

a free layout bundle for all our SP Page Builder 4.x Pro users!

https://www.joomshaper.com/page-builder/layouts

@Ofi Khan would you please forward this to the team?

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Andreas
Andreas
Accepted Answer
2 years ago #101598

That is not correct, the new ones are not avalible in any version of PB.

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Cristina
Cristina
Accepted Answer
2 years ago #101614

true i dont have the new layouts either, using lastest version of SPB 4

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‏‏‎ ‎J‏‏‎‎e‏‎‏‏‎‎n‏‏‎‎s W.‏‏‎
Accepted Answer
2 years ago #101698

@Andreas and @Cristina

That's strange, because in a fresh new installation of Joomla 4 and SPPB 4.0.7, the layout bundles are all there.
I was also able to import the layouts.
I have attached a few screenshots.

https://snipboard.io/rqzFDW.jpg
https://snipboard.io/972uTz.jpg
https://snipboard.io/6JYxQP.jpg

I suspect that there is a local problem here.
Which has happened to me before when I built a new module for the company.
The Module should load external data and show it to the user.
But as long as i had the joomla system-cache enabled, the module did not load the content, joomla only delivered the cached data.
Further testing had then revealed that the code itself was no longer executed at all.
Joomla has directly delivered the cache without retrieving the data again via the module.

https://snipboard.io/qyzN4c.jpg

Please check if the Joomla system cache or an extension like JCH-Optimize is active.
The page cache of JCH-Optimize can also cause this.

The layouts should be displayed in any case under Joomla 4 and SPPB 4.0.7.
Since the listing is independent of the license.

Startup Company: Startup Company Layout 85
Architectural Firm: Architectural Firm Layout 88

Only the import is bound to the license according to the source code of the SPPB.

If it is not due to a cache, I would like to ask you to provide me access to one of the staging pages, I would like to check the reason why the layouts are missing.

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‏‏‎ ‎J‏‏‎‎e‏‎‏‏‎‎n‏‏‎‎s W.‏‏‎
Accepted Answer
2 years ago #101706

@Ofi
Please let the developers check this issue.
When I open SPPB 3.8 frontend, on the first access to the layouts, Architecture Layout is visible.
Import does not work, on the second access/listing of the layout, the Architecture is gone/missing.

Looks like the layoutsystem is broken.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #101718

Jens

sure. developers will have a look.

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Andreas
Andreas
Accepted Answer
2 years ago #101731

As of now i have the new bundles on sites with latest version of SPPB. And it was not a cache issue, i had no caching on the site. My guess is that Joomshaper fixed the issue on their end and servers maybe.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #101732

As I said, it happens sometimes.

Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.

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