When I drag and drop "Image" Addon into any sestion in the page, everything in the page disappear and page becomes blank.
Staff replied
SP Page Builder
Issue with Image Addon
Asked by ABDELKAWY A. ABDELAZIZ
3 years ago
Last activity 3 years ago
15 replies
Rashida Rahman Staff
Hi there!
Sorry for your issue.
Would you please give us screenshot/screencast of your problem with a little bit more details? It will help us to find out fast.
Can I have your admin access, also? I need to check.
Best Regards
ABDELKAWY A. ABDELAZIZ Asked this
I recorded video and will send it to you
ABDELKAWY A. ABDELAZIZ Asked this
Any update on the issue?
ABDELKAWY A. ABDELAZIZ Asked this
Find the admin access account info below
Rashida Rahman Staff
Hi,
Sorry for the delay. I have checked your backend, and the access you have given me is not a superuser account, so I could not access the files of your Template overrides, need to check those area.
Can you provide me a superuser account, pleaase?
Best Regards
ABDELKAWY A. ABDELAZIZ Asked this
Permission is given. Your user account is super user.
Rashida Rahman Staff
Hi,
Thanks for the access. I have checked and the issue is solved now. Please check and let me know.
Best Regards
ABDELKAWY A. ABDELAZIZ Asked this
Thanks, it works now.
I am will be waiting for the new update to resolve the media window scrolling issue.
Rashida Rahman Staff
You are always welcome:)
You may accept the most useful answer in order to close the post.
Best Regards
ABDELKAWY A. ABDELAZIZ Asked this
Hi
Sorry to bother you again but after I updated the page builder this issue came back and now I cannont work with images and the whole page is crashed and even old page now all crashed.
Rashida Rahman Staff
Hi,
Sorry to hear that.
I have just logged in and drag/drop an Image addon in your Home page, and left it for you to check, all was working fine at my end. So I assume this is not the old issue that has come again. Kindly let me know exact addon you are facing problem now.
Best Regards
ABDELKAWY A. ABDELAZIZ Asked this
Kindly see this screen recorded video: https://mcbsedu-my.sharepoint.com/:v:/g/personal/webmaster_mcbs_edu_om/EZVcD7vlQT5Pg_XEeItDKFMB9W05jlObLmUQyaMm_V-pQg?e=0Jad5q
Rashida Rahman Staff
Thanks for the screencast.
It's the Person addon this time. Actually, some addons overrided in the template for styling it differently. Sometims with update some terms changes what these overrided addons can not recognize. I have renamed the site.php file of the Person addon in this location from Template Options:
/templates/shaper_educon/sppagebuilder/addons/person/site.php
Hope your problem is now solved with the Person addon. Please let me know if some other addons has this issue too.
Best Regards
ABDELKAWY A. ABDELAZIZ Asked this
Done, it is working now.
Thanks for your immediate support.
Rashida Rahman Staff
Glad to know that and you are always welcome.
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