Hi there!

Sorry for your issue.

Would you please give us screenshot/screencast of your problem with a little bit more details? It will help us to find out fast.

Can I have your admin access, also? I need to check.

Best Regards

I recorded video and will send it to you

Any update on the issue?

Find the admin access account info below

Hi,

Sorry for the delay. I have checked your backend, and the access you have given me is not a superuser account, so I could not access the files of your Template overrides, need to check those area.

Can you provide me a superuser account, pleaase?

Best Regards

Permission is given. Your user account is super user.

Hi,

Thanks for the access. I have checked and the issue is solved now. Please check and let me know.

Best Regards

Thanks, it works now. I am will be waiting for the new update to resolve the media window scrolling issue.

You are always welcome:)

You may accept the most useful answer in order to close the post.

Best Regards

Hi Sorry to bother you again but after I updated the page builder this issue came back and now I cannont work with images and the whole page is crashed and even old page now all crashed.

Hi,

Sorry to hear that.

I have just logged in and drag/drop an Image addon in your Home page, and left it for you to check, all was working fine at my end. So I assume this is not the old issue that has come again. Kindly let me know exact addon you are facing problem now.

https://prnt.sc/m7Kkm02EEFJV

Best Regards

Kindly see this screen recorded video: https://mcbsedu-my.sharepoint.com/:v:/g/personal/webmaster_mcbs_edu_om/EZVcD7vlQT5Pg_XEeItDKFMB9W05jlObLmUQyaMm_V-pQg?e=0Jad5q

Thanks for the screencast.

It's the Person addon this time. Actually, some addons overrided in the template for styling it differently. Sometims with update some terms changes what these overrided addons can not recognize. I have renamed the site.php file of the Person addon in this location from Template Options:

/templates/shaper_educon/sppagebuilder/addons/person/site.php

https://prnt.sc/-aml3Z3LLVaI

https://prnt.sc/vzC5G1VZkJdT

Hope your problem is now solved with the Person addon. Please let me know if some other addons has this issue too.

Best Regards

Done, it is working now. Thanks for your immediate support.

Glad to know that and you are always welcome.