Staff replied SP Page Builder

Can't load blocks or bundles Page Builder 4

Asked by gun 3 years ago Last activity 3 years ago

Dear friends

Though I have a paid subscription, and I input the email and License key, the sp page builder 4 does not allow me to load blocks or bundles.
It says buy pro, (as if does not recognise my subscription)

7 replies

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Paul Frankowski Senior Staff
3 years ago · edited

Hi,

  1. Have you installed PRO version, please check. If you're not sure, download and reinstall with PRO.
  2. Do you have SP Page Builder subscription?
  3. Please share access to admin area as Super User - I will check
gun Asked this
3 years ago · edited

Hello Paul

  1. Yes
  2. Yes
Paul Frankowski Senior Staff
3 years ago · edited

Thanks, should be better now. I cleaned Joomla cache already.

I was able to Import Page "Layout bundle", see example Page ID 336.

About Blocks -- I have to ask our developer why, you have to wait till Monday :(

gun Asked this
3 years ago

ok thank you.

Yes, please ask the developer, because I am more interested for the blocks, than the templates.

I'll wait for the solution.

regards

Paul Frankowski Senior Staff
3 years ago · edited

Thank you for your patience, yes please hold on my login details until this will be fixed, I hope Monday

BTW

If possible please clear cache on server as well.

gun Asked this
3 years ago

The issue is fixed now!

I don't know if you fixed it or if it was just a cahce error.

Anyway thank you

Paul Frankowski Senior Staff
3 years ago

Yes, also our developer confirmed that it should be sort of cache, becuase now is working fine.

Please mark as solved.

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