Hello there,

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Best regards

Sent!

Hello Rugby,

Have you done any customisation on your sp page builder? Let us know.

-Regards

no, nothing

Any update?

Hello Rugby,

Please take my sincere apology for the unwanted delay and allow me some time. I am working on it and will get back to you soon.

-Regards

Hello there,

Please take our humble apology for the unwanted delay. Would you mind to tell us when or where did you get this addons? https://prnt.sc/-D5IJjyBuI5- . Did you get this after installing the sp page builder pro 4. 0. 7?

-Regards

Sorry but I can't see the screenshot, what extensions are you referring to?

Hi Rugby Fuencarral,

Please take our sincere apology for the inconvenience . I took a backup and checked it on my localhost. It seems fine from our end. https://www.loom.com/share/220cd0d6ab234dd4b9e0762ce0884870 Would you mind to disable the mod_security from your hosting and try again? Please let us know.

-Regards

Hi, I reached to my hosting and they couldn't deactivate for secutity reasons but they added in the .htaccess a rule (SecRuleRemoveById).

However they say is an error in programming. See in hideen what the Apache error log is showing

Hello there,

Please allow us some time. We are working on it.

-Regards

Any update?

Hello Rugby,

Please take our humble apology for the unwanted delay. It took some time to test the issue from the Developer team. Would you mind to check the mod_security configuration file? There might be a rule was set in your security system ,that's why the error is showing. The error is showing in joomla default media manager too. If it was an issue regarding sp page builder, then the error wouldn't show in joomla default media manager.

-Regards

Hi, I don't see the error in the joomla default media manager. It only happens when I try to upload or delete an image from the sp page builder media manager.

It's strange but I have created 2 new instances, one a copy were I have deleted al other components and plugins and reinstalled the template and still same issue. https://rugbyfuencarral.com/test/ (Same user and password)

And a new fress joomla install with page builder and same template and in this new instance doesn't happen (so it's not a mod_security issue)

See login details bellow for this new instance

What

I'm still having this issue :-(

ok I found the issue. I fixed it via de database. There was an entry/image incorrectly created or deleted and I just removed the entry in the database. Now I can load again

Hello Rugby,

We are glad that the issue is fixed. The team was working on the error log. But It’s really a matter of joy that you have fixed it via database.

-Regards